BRANDON EDWIN QUINTANA
Yonkers
Summary
Professional with solid background in managing retail environments. Adept at fostering team collaboration and driving results through effective leadership and adaptability. Skilled in inventory management, customer service, and staff development. Known for reliability and flexibility in meeting shifting demands of retail floor.
Overview
8
8
years of professional experience
Work History
Floor Manager
Red Horse by David Burke
12.2023 - 08.2024
- Maintained end of day sales reports as well as maintaining excel service tracker report and working pass expo
- Responsible for updating employee shift schedules
- Oversee dining room area with attention to guest satisfaction
- Onboarded/trained all new hires for front of house
- Responsible for weekly deposits, cash handling for bar drawer, liquor inventory, ordering as needed
- BEO event set-up
- Handled toast system
- Assisted chef with food costing and new dishes
- Successfully assisted in all departments as needed bar, line cooks, prep and pastry
Manager
Happy Monkey by Jean-Georges
09.2023 - 12.2023
- Maintained and managed spreadsheet tracker to calculate projected sales
- Daily review of time entry as well as labor hours of all employees
- Responsible for bar drawer cash register open and close
- Delegating server responsibilities as well as assigning shift leader
- Responsible for recertifying all front house staff
- Managing alteration of schedules as needed
- Attending weekly management meetings
- Provide daily detailed feedback regarding the restaurant operations provided to Jean-George Corporate
- Responsible for end of day report and tip sheet
- Responsible for closing the restaurant
- Responsible for managing floor arrangements
- Overseeing guest satisfaction
- Handling all guest concerns
Server
Happy Monkey by Jean-Georges
02.2022 - 09.2023
- Official staff trainer
- Maintained all menu knowledge through seasonal changes
- Discussed menu items daily as well as making recommendations
- Guided guests through service as well as pacing courses
- Maintained as much as ten table sections
- Frequently handled beo-buyout events
- Followed through with recertification programs as necessary
- Upholding the Jean-George standard of service
Server/Bartender
Texas De Brazil
04.2021 - 08.2021
- Prepare tables for meals, including set up items such as lines, tableware and glassware
- Provided high quality service to multiple tables
- Anticipated guests needs and prepare special requests to improve guest satisfaction
- Mix and garnish beverages according to recipe and portion control standards
- Altered bar menu and associated snack menu depending on season and holiday
- Ensured that the inventory of drinks at the bar was well stocked
Head/Lead Bartender
Greenwich Country Club
09.2020 - 02.2021
- Head/lead bartender for private/reserved room (Large parties)
- Responsible for overall cleanliness, presentation and quality of the venue
- Provide quality service to all guests in attendance
- Responsible for all guest dining and drink orders
- Maintained inventory for private room
Trusted Advisor/Sales Representative
Ashley Furniture
01.2020 - 07.2020
- Welcome all guests with a smile
- Assist customers with home design choices as well as utilizing POS 9 and storis sales system to process transactions
- Help ensure a clean environment by maintaining merchandise
- Review all sales orders daily
- Assist with pricing, tagging, promotions, and organization of the sales floor
- Follow up with customers throughout the process and provide ETA on merchandise
- Generated self-traffic through cold calls, contact lists, and unset invoices
- Attended required meetings
Star Bartender/Server
The Cheesecake Factory
08.2016 - 08.2019
- Taking inventory of all the restaurants liquor and bar equipment, as well as placing orders for and necessary liquor or equipment for a successful work environment
- Mixologist and entertainer, providing some flare to a typical bar experience as well as interacting with guests and creating a fun and memorable visit
- Managing my fellow bartenders as well as guiding any coworkers who may have needed extra assistance in maintaining complete and total guest satisfaction
- Responsible for managing and training six bartenders
- Designated Server/Bartending trainer
Education
High School -
Lincoln High School
Yonkers, NYSkills
- Employee management
- Customer relations
- POS systems
- Policy enforcement
- Store maintenance
- Operations management
- Stock management
- Scheduling and planning
- Team training and development
- Employee scheduling
- Inventory management
- Sales development
Additionalcredentials
- Class E Driver’s License
- Hack License (Bronxville)
- Successfully completed 2-week sales associate training program
Timeline
Floor Manager
Red Horse by David Burke
12.2023 - 08.2024
Manager
Happy Monkey by Jean-Georges
09.2023 - 12.2023
Server
Happy Monkey by Jean-Georges
02.2022 - 09.2023
Server/Bartender
Texas De Brazil
04.2021 - 08.2021
Head/Lead Bartender
Greenwich Country Club
09.2020 - 02.2021
Trusted Advisor/Sales Representative
Ashley Furniture
01.2020 - 07.2020
Star Bartender/Server
The Cheesecake Factory
08.2016 - 08.2019
High School -
Lincoln High School
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