Brandon Ehrke
Orlando,FL
Summary
Dynamic manager with a proven track record at Safelite Auto Glass, the businesses I have owned, Tampa Bay Fire, & OSI Restaurant Partners. Excelling in data analysis, inventory management, employee training, customer service, inspections, & boosting team morale. Skilled in performance evaluation, and positive coaching I drive team success and enhance customer satisfaction. My meticulous attention to detail ensures quality assurance while fostering a collaborative work environment.
Overview
23
23
years of professional experience
Work History
Manager - Customer Service, Sales & Scheduling
Safelite Auto Glass
Largo, FL
01.2024 - 08.2025
- Analyzed business performance data and forecasted business results for upper management.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
Manager / Owner / Operator
B. Dess Ehrke Enterprises Incorporated
Clearwater, FL
08.2019 - 12.2023
- Oversaw daily operations, maintaining efficiency and quality standards.
- Recruited and trained new employees to meet job requirements.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored staff performance and addressed issues.
Manager / Owner / Operator
Mattress By Appointment - Dunedin & Brandon
Dunedin & Brandon, FL
02.2014 - 06.2019
- Greeted customers in the showroom and provided product information.
- Helped customers increase purchasing power through store financing options.
- Developed relationships with vendors for ordering supplies, arranging deliveries and negotiating prices.
- Maintained records related to sales for store management.
- Created monthly budget report summarizing expenses related to store operations.
- Delivered mattresses to residential customers using box truck or cargo van as needed.
- Designed interior spaces by combining sets and pieces for cohesive looks.
- Conducted regular inventory audits to verify stock levels and identify discrepancies.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Drove consistent, relevant traffic and leads from our social network presence.
- Supervised creation of marketing materials and collateral.
Key, Certified Trainer, Bartender, Server
OSI Restaurant Partners - All Concepts
Tampa, FL
08.2002 - 10.2016
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Determined appropriate instructional plans based on personal strengths and training goals.
- Devised programs to develop executive potential among employees in lower-level positions.
- Maintained records of attendance, performance evaluations, certifications earned.
- Analyzed feedback from trainees to ensure the effectiveness of course materials and instruction methods.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collected and organized daily till totals and tips.
- Coordinated with kitchen staff to arrange menu tastings, enabling servers to describe dishes accurately and enthusiastically to guests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Fire Safety Inspector
Tampa Bay Fire
Pinellas Park, FL
04.2010 - 12.2013
- Inspected commercial and industrial buildings to identify hazardous conditions and fire code violations.
- Conducted on-site inspections of businesses to ensure compliance with fire codes and standards.
- Responded to emergency situations in order to evaluate risk factors and make recommendations for corrective actions if needed.
- Assessed buildings for potential hazards such as blocked exits or combustible materials stored incorrectly.
- Provided guidance on the storage of flammable liquids and hazardous materials in accordance with local regulations.
- Determined appropriate steps needed to bring buildings into fire code compliance.
- Composed detailed investigation notes, compiled interview documentation, collected inspection reports and organized additional relevant documents for recordkeeping throughout investigations.
Education
Vocational - NFPA Fire Safety & Inspection
Florida State Fire College
Ocala, FL02-2010
Associate of Arts - Business Management
St. Petersburg College
Clearwater, FL06-2005
Skills
- Data analysis
- Inventory management
- Customer service
- Employee training
- Performance evaluation
- Budget management
- Quality assurance
- Communication skills
- Team building and leadership
- Talent development
- Billing and filing
- Skilled trainer
- Budgeting and finance
- Meticulous attention to detail
References
References available upon request.
Timeline
Manager - Customer Service, Sales & Scheduling
Safelite Auto Glass
01.2024 - 08.2025
Manager / Owner / Operator
B. Dess Ehrke Enterprises Incorporated
08.2019 - 12.2023
Manager / Owner / Operator
Mattress By Appointment - Dunedin & Brandon
02.2014 - 06.2019
Fire Safety Inspector
Tampa Bay Fire
04.2010 - 12.2013
Key, Certified Trainer, Bartender, Server
OSI Restaurant Partners - All Concepts
08.2002 - 10.2016
Vocational - NFPA Fire Safety & Inspection
Florida State Fire College
Associate of Arts - Business Management
St. Petersburg College