Professional with strong background in brand sales management. Known for effectively driving sales growth through strategic planning, market analysis, and innovative marketing campaigns. Strong focus on team collaboration and achieving measurable results. Adaptable and reliable, skilled in customer relationship management, negotiation, and leadership.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Brand Sales Manager
International Business Machines (IBM)
01.2024 - Current
Increased sales revenue through strategic account management and relationship building
Delivered exceptional customer service, fostering long-lasting relationships with clients to ensure repeat business
Implemented effective sales strategies for consistent growth in market share
Expanded distribution channels by identifying new opportunities and forging strategic partnerships
Negotiated favorable contracts with suppliers, resulting in cost savings for the organization without compromising quality or service levels
Successfully led product launches from concept to execution while closely collaborating with various stakeholders involved
Director of Finance and Operations
Ellis Artistic Creations, Painting With A Twist
05.2019 - Current
Provide guidance, leadership and determine strategic initiatives that drive the business
Implement day-to-day leadership and P&L management across all aspects of the business while reporting directly to owner
Influenced policy and program changes to enhance the customer experience and augment partnerships with corporations and local businesses
Designed new incentive programs for sales growth while maintaining budget expectations driving quarterly profit increases of revenue
Managed company cash flow by monitoring daily transactions and optimizing working capital
Digital Sales Specialist
International Business Machines (IBM)
01.2021 - 12.2023
Responsible for driving the strategy, sale, and deal-closing for offerings for more than 40 clients
Proactively hunt for new opportunities to sell selected products to large financial organizations
Deliver unique, incremental revenue and value aligned with Brand Sales Specialists and Brand Partner Sellers to achieve territory objectives and goals
Manage territory strategy and planning which includes surpassing 100% of annual and semi-annual Sales Target
Build rapport with senior executive leadership internally and externally to drive and close large revenue opportunities leading to individual contribution of annual sales over $20M
Developed strategic partnerships with industry influencers to increase brand visibility in the digital space
Automotive Sales and Leasing Consultant
Malcolm Cunningham Chevrolet
08.2020 - 12.2020
Certified General Motors Chevrolet Sales Consultant
Consistently monitored inventory levels and in-stock products
Remained abreast of cutting-edge and emerging industry trends
Ensured optimal experience for each client from initial meeting through final delivery
Developed sales strategies and set challenging personal sales goals to ensure peak performance
Utilized client-centric approach to assess client needs and demonstrate how products features, functions, and benefits meet needs
Cultivated instant rapport, built, and maintained key client relationships to successfully sell vehicles valued from $15,000 up to $100,000
Maximized sales by regularly connecting with well-established clients and building relationships with prospective customers; promoted new products and kept informed of sales events
Financial Analysis Manager
Livingston International, Global Trade Management
07.2016 - 03.2019
Executed short and long-term custom comprehensive financial strategies to reach company goals
Researched market trends and surveys and utilized information to stimulate business and revenue growth
Employed advanced pricing modules and deal analysis, including direct negotiations with potential investors
Prepared monthly billing invoices including detailed profit and loss statements for more than 100 affiliated clients
Generated monthly and quarterly budget reports while maintaining extensive communication with executive level leadership
February 2018 – March 2019
Trade Operations Client Manager
10.2017 - 02.2018
Recommended and drove implementation of enhancements to improve effectiveness and efficiency of services and systems
Collaborated with multiple client services teams and was responsible for delivering monthly metrics and communications with external leadership
Provided supporting information for contract extensions, renewals and potential customers by leading and developing presentations while actively forecasting overall performance for multiple clients
Restricted Party Screening Export Supervisor
07.2016 - 10.2017
Conducted process improvement analysis leading to visibility and enhanced performance for department functionality
Provided direction, guidance, and support to both internal and external client personnel on export regulation matters for more than 40 clients
Maintained monthly metrics for all external clients while developing detailed billing reports used to measure growth opportunities for current and future business
Reviewed escalated restricted party screening matches and took appropriate action including facilitating best practices while working closely with internal compliance team
Developed and delivered internal export compliance training modules. Conducted and developed assessments for training, evaluated test results and implemented plans for knowledge improvement in the area of export compliance for all functional regions including operations in India and Europe
Billing Operations Manager
Accretive Health (R1 RCM), Detroit Shared Services Center
08.2009 - 03.2016
Supervised and coached billing supervisor and a team of more than 10 billing specialists on a weekly basis
Drove initiatives in the management team and organizationally that contributed to long-term operational excellence
Managed day to day processing of accounts receivable and payable while producing reports as requested for multiple hospital ministries
Overseen monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Overseen short and long-term financial and managerial reporting
Partnered with client executive management team collaborating on detailed reviews of facility-wide financial and operational metrics
May 2015 – March 2016
Revenue Cycle Operations Lead
Accretive Health (R1 RCM), Revenue Cycle Operations
05.2014 - 05.2015
Created quality and productivity reporting measurements for Back End processes (cash posting, follow-up and billing)
Developed reporting capabilities for more than 15 data sources outlining organizations revenue status and progression
Responsible for daily, weekly, monthly cash lift and acceleration initiatives for organizations account receivable volumes which led to an average of $2.2M in daily cash posting activity
Demonstrated the ability to gain buy-in while driving “best practices” through influence of leadership team and staff while meeting and exceeding performance targets
Performed audits to restructure operating modules including identifying and quantifying defects with intent to reduce billing errors and increase daily efficiencies within revenue cycle process
Senior Team Lead
Accretive Health (R1 RCM), Medical Financial Solutions
09.2010 - 04.2014
Supported in the overall operations of high-end collections while helping to provide revenue cycle execution for providers
Implemented an annual incentive generating over $3M earned revenue within 60 days for Henry Ford Health System
Provided leadership to a team of 15 or more representatives, by coaching and monitoring productivity and enforcing policies and procedures
Sustained contact with hospital clients to assist in generating all documents needed to facilitate accounts for patients associated with Medical Financial Solutions
Education
Master of Business Administration - Finance
Western Michigan University
Kalamazoo, MI
12-2013
Bachelor of Business Administration - Management
Western Michigan University
Kalamazoo, MI
12.2010
Skills
Financial Management
Compliance Management
Business Development
Accounting
Strategic Planning
Accounts Receivable and Payable
Team Leadership
Client Relationship Management
Budgeting
Training & Development
Financial Analysis Reconciliation
Forecasting & Projections
Expense Reporting
Auditing
Month End Closing
Financial Software
Budget Analysis
Sales and Marketing
Operations Management
Team Management
Communication
Accounts Receivable Management
Negotiation
Delivery/Closing
Sales Presentations
Customer Engagement
Competitive Analysis
Proficient in CRM Software
Territory Management
Sales Pipeline Development
Product Knowledge
Affiliations
Alpha Kappa Psi Professional Co-Ed Business Fraternity
Executive Board Member-Master of Rituals
Kappa Alpha Psi Fraternity Incorporated
Executive Board Member-President
Certification
CSP - Certified Sales Professional
STAR Leadership, IBM - 2024
Timeline
Brand Sales Manager
International Business Machines (IBM)
01.2024 - Current
Digital Sales Specialist
International Business Machines (IBM)
01.2021 - 12.2023
Automotive Sales and Leasing Consultant
Malcolm Cunningham Chevrolet
08.2020 - 12.2020
Director of Finance and Operations
Ellis Artistic Creations, Painting With A Twist
05.2019 - Current
Trade Operations Client Manager
10.2017 - 02.2018
Financial Analysis Manager
Livingston International, Global Trade Management
07.2016 - 03.2019
Restricted Party Screening Export Supervisor
07.2016 - 10.2017
Revenue Cycle Operations Lead
Accretive Health (R1 RCM), Revenue Cycle Operations
05.2014 - 05.2015
Senior Team Lead
Accretive Health (R1 RCM), Medical Financial Solutions
09.2010 - 04.2014
Billing Operations Manager
Accretive Health (R1 RCM), Detroit Shared Services Center
Senior Storage Technical Subject Matter Expert at International Business Machines (IBM)Senior Storage Technical Subject Matter Expert at International Business Machines (IBM)
Level 3 Technical Support Engineer (IBM Cloud Object Storage) at International Business Machines (IBM)Level 3 Technical Support Engineer (IBM Cloud Object Storage) at International Business Machines (IBM)