Brandon Ellison
New Haven,IN
Summary
Experienced employee skilled in customer service, multitasking, and time management. Dedicated to delivering positive and memorable customer interactions. Highly motivated with a desire for continuous growth. Exhibits a strong work ethic, adaptability, and excellent interpersonal abilities.
Overview
9
9
years of professional experience
Work History
Curbside Co-Ordinator
Meijer
Fort Waye, IN
02.2018 - 03.2024
- Enhanced performance through collaboration with diverse teams.
- Maintained records of customer needs and preferences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols when handling customers' grocery orders.
- Resolved customer complaints or answered customers' questions.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Suggested comparable products to replace out-of-stock items.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Online Grocery Associate
Walmart
Fort Wayne, IN
04.2018 - 01.2021
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
- Greeted customers and answered product or service questions.
- Asked store associates for help locating missing products.
- Secured and stored items until customer pickup.
- Suggested comparable products to replace out-of-stock items.
- Satisfied customers with quick, accurate service under tight deadlines.
- Scanned items when pulling from shelves to update system stock information.
Elestronic Sales Associate
Walmart
Fort Wayne, IN
10.2014 - 04.2018
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
Education
High School Diploma -
R. Nelson Snider High School
Fort Wayne, IN06-2013
Skills
- Document Management
- Recordkeeping
- Relationship Building
- Attention to Detail
- Prioritizing Orders
- Customer Service
- Flexible Schedule
- Upbeat and Outgoing Attitude
- Merchandise Selection
- Order coordination
- Product expertise
- Customer service standards
- Retail sales customer service
- Anticipating Customer Needs
- Customer Relations
- Customer Needs Assessment
- Money Handling
- Merchandise Display
- Complex Problem-Solving
- Teamwork and Collaboration
- Excellent communication skills
- Electronics knowledge
- Quality Assurance
References
References available upon request.
Timeline
Online Grocery Associate
Walmart
04.2018 - 01.2021
Curbside Co-Ordinator
Meijer
02.2018 - 03.2024
Elestronic Sales Associate
Walmart
10.2014 - 04.2018
High School Diploma -
R. Nelson Snider High School
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