Brandon Erickson
Green Bay,WI
Summary
Successfully hit company bonus incentive every month of 2024.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Saves Specialist
Delta Defense
07.2023 - Current
- Built rapport with customers and assessed needs to make membership recommendations.
- Maintained over a 35% YTD saves rate in 2024.
- Trained multiple advisors on how to save memberships.
- Was selected for leadership programs.
- Took 1,000 more contacts then anybody on my team in the year 2024.
Customer Service Representative
N & M Transfer Co., Inc.
07.2022 - 07.2023
- I currently work as a Customer Support for NM Transfer handling there special accounts
Prior Authorization Representative
Navitus Health Solutions
10.2021 - 07.2022
- I do Prior Authorization outbound/inbound calls for Navitus Health Solutions
- This is a temp position I've held since October of 2021
- This is also a fully remote position
Inside Sales Representative
Salelytics
09.2020 - 10.2021
- I work for Salelytics out of the Appleton area, I work for the American Express team doing inside sales
- Ive been trained in both inbound and outbound calls with this work
- Ive also been trained in multiple different lead files and have hit my metrics every single month Ive worked here
- This was a temp position
RSC
Charter Spectrum DSR
09.2019 - 08.2020
- I work at the Dispatch center for Charter Spectrum
- Started on September 3rd, 2019
- Here I work a dual monitor set up, working with highly escalated customers through a ticket system, while at the same time routing our technicians workday
- Here i have to solve on the spot problems, in a fast pace working environment
Call Center Representative
Alta Resources
07.2018 - 08.2019
- I have worked at the Call center in Neenah Wisconsin since July 9th 2018
- I am apart of the Andersen Window and Door team
- I work 8 and a half hours Monday-Friday
- This job requires that I have good communication and listening skills
- As well as problem solving doors and windows, and identifying the problem with each call, and correctly diagnosing what I need to do to assist the homeowner
- Ive had over a year of customer service experience here as well as call center experience
- Ive gone through trainings on how to handle difficult and stressed customers and to better assist them
Education
High School Diploma -
Skills
- Property and Casualty Insurance License in all 50 states
- 7 plus years of Call Center experience
- 7 plus years of Customer Service
- 3 years of sales experience
- 1 year of sales training experience
Certification
Property and Casualty Insurance License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Saves Specialist - Delta Defense
07.2023 - Current
Customer Service Representative - N & M Transfer Co., Inc.
07.2022 - 07.2023
Prior Authorization Representative - Navitus Health Solutions
10.2021 - 07.2022
Inside Sales Representative - Salelytics
09.2020 - 10.2021
RSC - Charter Spectrum DSR
09.2019 - 08.2020
Call Center Representative - Alta Resources
07.2018 - 08.2019
Ripon High School - High School Diploma,
Property and Casualty Insurance License
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