Brandon Escobedo
Miami
Summary
Dynamic leader with a proven track record at Abercrombie & Fitch, enhancing customer experience and fostering a positive work culture. Skilled in creative problem-solving and customer service, significantly raised satisfaction ratings. Excelled in streamlining operations and mentoring staff, driving efficiency and performance.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Fluent in Spanish
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Abercrombie & Fitch
08.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Key Holder
Abercrombie & Fitch
07.2023 - 08.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
- Enhanced store security by meticulously following all opening and closing procedures.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Sales Associate
Abercrombie & Fitch
01.2021 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Florida Christian School
Miami, FL05-2021
Skills
- Creative Problem-Solving
- Customer service
- Customer experience
- Customer service and engagement
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Abercrombie & Fitch
08.2024 - Current
Key Holder
Abercrombie & Fitch
07.2023 - 08.2024
Sales Associate
Abercrombie & Fitch
01.2021 - 07.2023
High School Diploma -
Florida Christian School
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