Brandon E. Smithey
Lewisville
Summary
Dynamic Account Manager with a proven track record at Artisent Floors, excelling in client retention and satisfaction. Leveraging strong communication and project management skills, I consistently deliver exceptional results, enhancing service offerings and driving growth. Recognized for my ability to analyze market trends and implement effective strategies, I am committed to achieving excellence in every endeavor.
Overview
10
10
years of professional experience
Work History
Account Manager
Artisent Floors
Dallas
12.2024 - Current
- Developed and maintained strong relationships with clients to ensure satisfaction and retention.
- Conducted regular meetings with clients to assess needs and identify opportunities for service enhancement.
- Monitored account performance metrics to ensure alignment with client expectations and company goals.
- Prepared comprehensive reports on account status, performance, and growth opportunities for management review.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Facilitated contract negotiations, ensuring favorable terms for both clients and the company.
- Analyzed customer feedback to identify areas for improvement and implement necessary changes.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Conducted market research to identify trends and competitor services, adjusting strategies accordingly.
Sales Coordinator / F&I Asst.
Industrial Power Truck & Equipment
DFW
10.2021 - Current
- Oversee the performance and efficiency levels of Sales Representatives
- Maintained and managed all inventory regarding Sales in Salesforce / CDK
- Coordinated scheduling for all transport in Sales department / Leasing Department
- Managed and scheduled all duties for 2 sales porters
- Maintaining supplies of sales presentation, including delivery paperwork & make ready for sales units
- Tracking goals of each member of the sales team
- Answering client questions regarding their account or sales products
- Working directly with staff members from other departments to optimize sales and meet quotas
- Entering order information into company database (CDK)
- Submitting F&I deals to finance companies / Following up with clients on the condition of their terms
- Regularly going to Tag office to file all sales units to the State
- Entering / Updating warranty information into Salesforce
- Delivering key reports to sales team on weekly basis
- Process purchase orders for all Sales Representatives
Fabric Inspector / QC
Corradi USA
Lewisville
02.2021 - 09.2021
- Focused on the quality of final goods produced as well as report the findings of the process accordingly
- Gained the understanding of quality and process controls
- Ran machinery to inspect and visually access the quality of final goods produced to detect defects in the production process before goods are dispatched to customers
- Assisted other members of inspection team as appropriate to ensure overall department effectiveness
- Ensured the equipment is used in accordance with manufacture inspections and ensured all workspaces are kept clean
- Carried out additional process using the appropriate equipment
- Recorded and documented results of inspected fabric including number and type of defects
Sales Associate
Wilson Project Management
Lewisville
04.2019 - 06.2020
- Office furniture sales to Universities, Cities and County entities
- Conducted furniture presentations at Vendor Fairs and events for universities and small business HUB Vendors
- Assisted customers with finding alternative merchandise to meet their specific needs
- Worked in collaboration with other sales representatives to boost sales by enhancing product presentations
- Stayed up to date with company changes and informed customers of new or discontinued products and services
- Monitored all open orders from placement to delivery
- Provided customers with product and service information
- Followed up on all quotations in a timely manner and on a weekly basis
- Maintained professional courtesy with associates and customers to positively represent the company
- Maintained knowledge of all vendor products and pricing options
Warehouse Coordinator
Wilson Office Interiors
Dallas
09.2018 - 02.2019
- Coordinated shipments and deliveries and verified that all paperwork was accurate and turned in correctly
- Counted and stocked merchandise based on inventory and control logs
- Identified damaged, lost, or missing merchandise and notified supervisor immediately of any problems
- Received Purchase Order items and entered information into company software
- Pulled orders from inventory and scanned all merchandise to determine appropriate contents
- Filed, stored & organized packing lists & other receiving documentation
- Assisted in all areas of the warehouse as needed
- Delivered merchandise to customers when necessary
- Interacted with customers in friendly and positive manner when picking up furniture or making deliveries
Project Manager
RCR CONSTRUCTION
Rowlett
06.2017 - 08.2017
- Oversaw roofing projects and ensured the quality and safety of work
- Conducted roofing inspections for customers
- Verified roofing materials were correct and present at customer location to begin roofing repairs
- Purchased materials that were necessary for project completion
- Coordinated with roofers on any issues or concerns that came up
- Communicated with customers on any concerns or questions regarding their roofs
Sales Representative
Kyani Inc
Dallas
01.2016 - 07.2016
- Sold health supplements and recruited other sales representatives to join the Kyani team
- Achieved individual sales goals and reached 'Ruby' status in just the short period of time working for the company
- Was the youngest sales representative to reach 'Ruby' status in company history
- Was invited to meet CEO and CFO and speak to over 1,000 attendees at Kyani Regional Convention
- Recruited over 100 sales representatives to join my team
- Conducted presentations to large groups ranging anywhere from 50 to 100 people
Skills
- Customer Service
- Presentation
- Excel
- Power Point
- Leadership
- Communication
- Team Player
- Project Management
- Sales & Marketing
- Problem Solving
- Hardworking
- Motivated
- Energetic
- B2B Sales
- Management
- Word
- Competitive
- Driven
- Adaptability
- Salesforce
- CDK
- F&I
Timeline
Account Manager
Artisent Floors
12.2024 - Current
Sales Coordinator / F&I Asst.
Industrial Power Truck & Equipment
10.2021 - Current
Fabric Inspector / QC
Corradi USA
02.2021 - 09.2021
Sales Associate
Wilson Project Management
04.2019 - 06.2020
Warehouse Coordinator
Wilson Office Interiors
09.2018 - 02.2019
Project Manager
RCR CONSTRUCTION
06.2017 - 08.2017
Sales Representative
Kyani Inc
01.2016 - 07.2016