Jessica Espiritu
Slidell,LA
Summary
Dynamic and results-oriented professional with a proven track record at Access Health Louisiana, excelling in customer service and medical terminology. A bilingual communicator and fast learner, adept at problem-solving and data entry, significantly enhancing client satisfaction and operational efficiency. Demonstrates strong organizational skills and a commitment to excellence in fast-paced environments.
Overview
9
9
years of professional experience
Work History
WIC Clerk
Access Health Louisiana
Slidell, LA
09.2023 - Current
- Assisted customers with WIC eligibility requirements and benefits.
- Processed all incoming and outgoing mail and packages.
- Ensured that incoming mail was properly opened, logged, read, date-stamped, and sorted into established categories for distribution.
- Verified the accuracy of all documents before submitting them to the state agency for approval.
- Organized and maintained accurate records of client information and transactions.
- Processed applications for new WIC participants, including verifying eligibility.
- Maintained records of all incoming and outgoing mail packages.
- Scanned documents into electronic filing systems.
- Informed customers about nutrition education programs and breastfeeding support services.
Pre-Service Specialist
Slidell Memorial Hospital
Slidell, LA
05.2021 - Current
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Transcribed Provider orders
- Verified Insurance
- Verified/started patients medical Authorizations for the Cancer center and Inpatient/Observation stays
- Scheduled appointments for Imaging department
- Verified auths/ img tests had appropriate procedure codes and dx codes
Patient Care Representative
Southeast Commuity Health Systems
Albany, LA
10.2019 - 08.2020
- Obtained patient address, insurance information, contact information and medical history.
- Assisted patients in filing pertinent consent forms and payment contract forms.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Checked patients in and out and scheduled appointments
Patient Access Respresentative
Onslow Memorial Hospital
Jacksonville, NC
02.2019 - 08.2019
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Assembled registration paperwork and placed identification bands on patient.
Cashier
Pizza Hut
League City, TX
08.2015 - 08.2016
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Managed inventory of merchandise, restocking as needed.
Education
CPC-A - Medical Coding
Coastal Carolina Community College
Jacksonville, NC12.2018
Associate of Applied Science - Medical Office Administration
Coastal Carolina Community College
Jacksonville, NC05.2018
Bachelor of Science - Currently Pursuing-Human Services
Upper Iowa University
Fayette, IASkills
- Medical Terminology
- Customer Service
- Being Bilingual/spanish is my 2nd language
- Fast learner
- Able to work in fast paced environment
- Effective Planning
- Listening Skills
- Problem-Solving Skills
- Data entry proficiency
- Recordkeeping
- Fee collection
- Deadline management
- Clerical processing
- Strong organization skills
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
WIC Clerk
Access Health Louisiana
09.2023 - Current
Pre-Service Specialist
Slidell Memorial Hospital
05.2021 - Current
Patient Care Representative
Southeast Commuity Health Systems
10.2019 - 08.2020
Patient Access Respresentative
Onslow Memorial Hospital
02.2019 - 08.2019
Cashier
Pizza Hut
08.2015 - 08.2016
CPC-A - Medical Coding
Coastal Carolina Community College
Associate of Applied Science - Medical Office Administration
Coastal Carolina Community College
Bachelor of Science - Currently Pursuing-Human Services
Upper Iowa University
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