Brandon Essex
Oceanside,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Specialty Segment Development Leader
GE HEALTHCARE
01.2023 - Current
- Developed innovative solutions to complex technical challenges, leading to more efficient and effective systems.
- Ensured timely delivery of projects by closely tracking progress and adjusting resources as needed.
- Built strong relationships with clients through clear communication and understanding of their needs, resulting in successful project outcomes.
- Maintained a high level of expertise in the industry, attending conferences and workshops to stay current on development trends and best practices.
- Built and maintained professional relationships with vendors and suppliers.
Sr. Specialist, Account Management – West Region DoD
CARDINAL HEALTH
10.2022 - 01.2023
- Enhanced team productivity by implementing efficient project management strategies.
- Streamlined internal processes for improved operational efficiency and cost savings.
- Negotiated contracts with vendors, securing favorable terms that benefited the organization''s bottom line.
- Influenced organizational change by effectively communicating the benefits of proposed initiatives to stakeholders at all levels.
- Evaluated vendor proposals thoroughly, selecting partners who provided the best value for the investment made by the organization.
Inside Sales Representative
DEXCOM
12.2019 - 04.2021
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
Reorder Sales Specialist
DEXCOM
11.2016 - 11.2019
- tories.
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Streamlined sales processes for improved efficiency, resulting in increased productivity.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
Customer Service Representative
DEXCOM
07.2015 - 10.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Administrative Clerk
QUALCOMM
05.2013 - 05.2014
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
Home Theater Specialist
BEST BUY
11.2011 - 05.2013
- le quarters.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
Education
Major General Raymond Murray High School
Vista, CASkills
- Conflict Resolution
- Performance Metrics
- Emotional Intelligence
- Cross-functional Teamwork
- Team Leadership
- Strategic Planning
- Continuous Learning
- Coaching and Mentoring
- Active Listening
- Problem Solving
- Time Management
- Attention to Detail
Timeline
Specialty Segment Development Leader
GE HEALTHCARE
01.2023 - Current
Sr. Specialist, Account Management – West Region DoD
CARDINAL HEALTH
10.2022 - 01.2023
Inside Sales Representative
DEXCOM
12.2019 - 04.2021
Reorder Sales Specialist
DEXCOM
11.2016 - 11.2019
Customer Service Representative
DEXCOM
07.2015 - 10.2016
Administrative Clerk
QUALCOMM
05.2013 - 05.2014
Home Theater Specialist
BEST BUY
11.2011 - 05.2013
Major General Raymond Murray High School
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