Brandon Fairfield
Bloomington,IL
Summary
Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Focused, reliable and results-driven with good safety records and attention to detail. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Field Service Technician
Gfi Digital
05.2017 - Current
- Diagnosed equipment malfunctions by analyzing technical data using Ricoh applications.
- Managed projects effectively, ensuring timely completion of tasks and meeting all safety standards.
- Completed multiple Copier and printer repairs per workday through accumulated knowledge and technical expertise.
- Continually updated technical knowledge through ongoing education opportunities, staying current on industry trends and advancements.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $12000
- Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Properly completed work reports for each field visit.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Field Service Technician
Ricoh Americas Corporation
09.2008 - 04.2017
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Generated reports for customer service issues and repair records.
- Inspected and tested faulty circuit boards and microprocessors.
- Assisted customers with technical support inquiries.
- Performed maintenance duties and safely handled chemicals and solutions.
- Efficiently troubleshot and repaired printing equipment to cut company costs and maximize productivity.
- Updated and replaced outdated drivers and software for computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Streamlined production printing equipment repair processes to minimize day-to-day downtime and increase overall productivity.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $10000
Customer Technical Engineer
IKON Office Solutions
02.1994 - 09.2008
- Established strong rapport with clients, fostering long-term business relationships.
- Increased first-time fix rates by utilizing advanced troubleshooting techniques.
- Maintained accurate inventory of parts, ensuring prompt availability for repairs.
- Stayed up-to-date with industry advancements, attending training sessions as needed for continuous improvement.
- Implemented innovative solutions to recurring problems, enhancing overall system reliability.
- Improved customer satisfaction by efficiently diagnosing and repairing copier issues.
- Enhanced client relationships with timely communication and status updates on repairs.
- Minimized equipment downtime by promptly responding to service calls and prioritizing urgent requests.
- Conducted thorough preventative maintenance checks, reducing equipment downtime.
- Assisted in training new team members on company procedures and best practices for copier servicing.
- Offered troubleshooting via voice and text chat, maintaining resolution rates of 100%
Education
No Degree - 25 Credit Hours in Business And Accounting
Lincoln Land Community College
Springfield, ILNo Degree - 30 Credit Hours in Electronical Engineering
Devry Institute of Technology
Lombard, IL.Diploma - Computer And Business Machine Repair
Quincy Technical Schools
Quincy, IL.03.1991
Skills
- Quality Assurance Controls
- Technical analysis
- Technical Support
- Safety standards and protocols
- Customer training
- Installation and Maintenance
- Hardware and software installation
- Strong Communication
- Preventive Maintenance
- Service Quality
- Troubleshooting and repair
- Customer Relations
Certification
Comptia A+
Comptia Network+
Google IT Support Professional Certificate
Timeline
Field Service Technician
Gfi Digital
05.2017 - Current
Field Service Technician
Ricoh Americas Corporation
09.2008 - 04.2017
Customer Technical Engineer
IKON Office Solutions
02.1994 - 09.2008
No Degree - 25 Credit Hours in Business And Accounting
Lincoln Land Community College
No Degree - 30 Credit Hours in Electronical Engineering
Devry Institute of Technology
Diploma - Computer And Business Machine Repair
Quincy Technical Schools
Comptia A+
Comptia Network+
Google IT Support Professional Certificate
Similar Profiles
Seth KohlstaedtSeth Kohlstaedt
Customer Experience Manager at GFI DigitalCustomer Experience Manager at GFI Digital
Grace IsaksonGrace Isakson
Supplies Administrator at GFI DigitalSupplies Administrator at GFI Digital
Daniel LackeyDaniel Lackey
Information Technology Support Analyst at GFI DigitalInformation Technology Support Analyst at GFI Digital