Brandon Falls
Portland,OR
Summary
Well-trained in safety and policy regulations, strong work ethic and enjoys working with diverse professionals in various locations and assignments. Great written and verbal communication skills while being able to type at 45 wpm. Problem solver with the ability to troubleshoot and work within a flexible environment while paying close attention to details. Graduated Jefferson High as the Black Student Union President and captain of Cross Country team.
Overview
14
14
years of professional experience
Work History
Pressure Washer/landscaper
Pressure Junkiez
09.2022 - Current
- Demonstrated strong attention to detail in all aspects of work, resulting in high-quality outcomes for clients.
- Answered customer questions on pricing, products, procedures, and materials used.
- Handled delicate surfaces with care, preventing damage while achieving thorough cleaning results.
- Delivered timely and efficient pressure washing services for commercial and residential clients, resulting in high customer satisfaction.
- Inspected washing tools, equipment, and materials daily for damage or needed repairs.
- Reduced water usage through effective use of cleaning agents and efficient nozzle adjustments.
- Restored weathered surfaces to near-original condition through meticulous pressure washing techniques.
- Managed inventory of cleaning solutions, ensuring appropriate levels were maintained for all projects.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Promoted business growth through word-of-mouth referrals from satisfied customers, generating repeat business opportunities.
- Operated various types of pressure washing equipment, adapting techniques based on surface type and desired results.
Customer Service
Instacart
09.2021 - Current
- Shopping, delivering food & goods efficiently, problem solving and selecting the best good available
- Improved customer service rankings by resolving issues quickly and accurately.
- Established long-term customer relationships by providing exceptional customer service.
- Reviewed customer feedback to determine strategies for improving customer service.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Delivered exceptional customer service, resulting in increased client satisfaction scores.
- Improved customer service levels with timely and accurate demand forecasts.
- Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores 93%.
Call Center Representative
ACS
03.2019 - 08.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Met customer call guidelines for service levels, handle time and productivity.
Driver, Lead, Customer Service
Royal Storage Moving
02.2017 - 01.2021
- Load, unload truck, pack, assemble, disassemble, wrapping furniture for safe delivery and apply load locks, maintain policies and procedures while effectively communicating with customers
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Mover/Customer Service
A&B Packing
06.2012 - 02.2017
- Load and unload moving trucks, inventory, offices, local, G-11, and international moves
- Inspected items for damage and reported issues to supervisor for resolution.
- Demonstrated strong problem-solving skills when faced with unexpected challenges during moves, finding effective solutions that satisfied clients'' needs.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Managed warehouse operations and verified proper shipment procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Maintained clean and organized trucks, facilitating easier loading and unloading.
- Improved client satisfaction by resolving complaints and issues swiftly and effectively.
Team Member
Subway
06.2010 - 01.2012
- Cashier, cash deposits, customer service, food prep, stocking and inventory, open and close facility
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
General Studies Diploma -
Thomas Jefferson High
Portland, OR01.2008
Skills
- Efficient cleaning
- Punctuality
- Protective Gear Usage
- Weather Conditions Awareness
- Heavy Lifting
- Surface Preparation
- Proper Technique
- Chemical Handling
- Stain Removal
- Pressure Adjustment
- Worksite Setup
- Health and safety
- Energy conservation
- Strong Work Ethic
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Problem-Solving
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Hand and Power Tool Operation
- Productivity and Time Management
- Relationship Building
- Safety Standards and Protocols
- Task Prioritization
- OSHA Compliance
- Equipment Troubleshooting
Volunteer Experience
Meals on Wheels, Portland, OR, 2014, 2015, Prepare and deliver nutritious lunches daily, Volunteered once to twice a week
Timeline
Pressure Washer/landscaper
Pressure Junkiez
09.2022 - Current
Customer Service
Instacart
09.2021 - Current
Call Center Representative
ACS
03.2019 - 08.2022
Driver, Lead, Customer Service
Royal Storage Moving
02.2017 - 01.2021
Mover/Customer Service
A&B Packing
06.2012 - 02.2017
Team Member
Subway
06.2010 - 01.2012
General Studies Diploma -
Thomas Jefferson High
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