BRANDON FAUBLAS
Roselle,New Jersey
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Flexible Student Worker possessing outstanding computer competency and excellent attention-to-detail. Organized and helpful individual committed to fostering and sustaining strong relationships with coworkers and customers. Driven to succeed and attain targets.
Overview
3
3
years of professional experience
Work History
Mobile Device Support Specialist
T-Mobile
Old Bride, New Jersey
06.2022 - 08.2023
- Maintained accurate records of customer interactions and feedback.
- Developed and implemented specialized procedures for customer service operations.
- Researched and analyzed customer feedback to identify areas of improvement.
- Assisted in developing strategies to increase customer satisfaction levels.
- Provided technical support for customers in resolving complex issues.
- Analyzed customer needs and recommended appropriate products or services.
- Participated in ongoing training and compliance activities.
- Monitored operations and reviewed records and metrics to understand company performance.
- Set specific goals for projects to measure progress and evaluate end results.
IT Support Specialist
Empire State Development
New York City, NY
05.2021 - 05.2022
- Provided technical support to clients via phone, email, and remote access.
- Developed procedures for installation, configuration and testing of IT products.
- Installed software applications as requested by employees.
- Maintained an inventory of all IT equipment in the organization.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
- Implemented security measures to protect sensitive information from unauthorized access.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Customer Service Representative
CVS Pharmacy
Linden, NJ
02.2020 - 04.2021
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained accurate records of transactions using the point-of-sale system.
- Balanced cash drawers at the end of each shift.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
Bachelor of Finance and Management, Information Sciences -
Rutgers University
Newark, NJSkills
- Customer Relations
- Proficient in microsoft, iOS, excell etc
- Problem-Solving
- Data Analysis
- Task Prioritization
- Interpersonal Skills
- Analytical Thinking
- Team Collaboration
- Telecommunications
- Software testing
- Operating systems
- Payment Collection
- POS Systems
- Customer Service
Timeline
Mobile Device Support Specialist
T-Mobile
06.2022 - 08.2023
IT Support Specialist
Empire State Development
05.2021 - 05.2022
Customer Service Representative
CVS Pharmacy
02.2020 - 04.2021
Bachelor of Finance and Management, Information Sciences -
Rutgers University
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