Motivated sales and customer engagement professional with experience in automotive Business Development Center (BDC) operations at Paragon Honda. Skilled in high-volume inbound/outbound communication, lead qualification, appointment setting, and CRM pipeline management using eLeads. Proven ability to drive showroom traffic and contribute to monthly vehicle sales in a fast-paced, performance-driven dealership environment. Seeking to grow in sales, business development, or customer acquisition roles.
BDC Agent | Paragon Honda
Experienced Business Development Center (BDC) Agent with hands-on knowledge of high-volume inbound and outbound customer communication in an automotive dealership environment. Skilled in lead management, appointment setting, and customer follow-up. Proficient in using eLeads CRM to track leads, manage customer interactions, and support sales conversions through organized and timely communication.
New York City–based professional of Dominican heritage, fluent in both English and Spanish, with strong communication skills and a culturally diverse background.