Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandon Ferguson

Marquette,MI

Summary

Dynamic and results-driven professional with extensive experience at NAPA Auto Parts. Proven ability in team building and cash handling, consistently enhancing customer satisfaction and store productivity. Skilled in multitasking and problem-solving, adept at managing operations and driving sales through effective communication and organization.

Qualified Desired Position with proven track record in customer service and efficiency. Managed daily operations smoothly, ensuring customer satisfaction and streamlined service. Demonstrated strong communication and multitasking skills to handle high-pressure environments effectively.

Experienced with providing excellent customer service and handling transactions efficiently. Utilizes strong communication skills to interact positively with customers and team members. Knowledge of inventory management and maintaining clean, organized workspace ensures smooth and pleasant customer experience.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Counter Person

NAPA Auto Parts - Genuine Parts
10.2020 - Current

Provide customer service in person and on the phone, multitasking, as well pull product and handle cash transactions. Make hydraulic hoses, mix paint, and helping customera with their needs.

Store Manager

NAPA Auto Parts - Genuine Parts
08.2016 - 09.2020

Duties included running daily store operations. Manager meetings with company owner, as well as other store managers to execute stores goals. Worked the whole store with commercial accounts, walk in and phone customers. Oversaw monthly expenses, employees, scheduling, payroll, vacations, vehicle needing maintenance, as discussing store goals with our outside salesman. Stopped in to see commercial accounts to discuss feedback, sales, problems, and overall store productivity.

Counter Person

NAPA Auto Parts - Genuine Parts
03.2001 - 02.2008

Work counter sales. Provide customer service in person and on the phone. Pull product, handle cash transactions, mix paint, and make hydraulic hoses. Key holder for closing shift. Multitask daily with orders.

Assistant Store Manager

NAPA Auto Parts - Genuine Parts
10.2013 - 05.2016

Provided customer service. Posting stock, backroom organization, make hydraulic hoses and over saw daily duties. Multitask priorities, handling in person, online, phone, and commercial transactions.

Assistant Store Manager

NAPA Auto Parts - Genuine Parts
05.2008 - 08.2013

Ran commercial counter, dispatched drivers, ran backwarehouse as well as provide Store Manager. Handled cash transactions, deposits, team meetings, and organized back stock. I handled returns, warranties and core returns as well as provide customer service. Multitasking has always been a huge factor for success.

Education

High School Diploma - General Studies

Novi High School
Novi, MI
05.2001

Skills

    Team building

    Communication

    Organized

    On time

    Clean work enviroment

    Cash handling

    Problem solver

    Multitasking

    Hard worker

Certification

Forklift qualifcation.

Timeline

Counter Person

NAPA Auto Parts - Genuine Parts
10.2020 - Current

Store Manager

NAPA Auto Parts - Genuine Parts
08.2016 - 09.2020

Assistant Store Manager

NAPA Auto Parts - Genuine Parts
10.2013 - 05.2016

Assistant Store Manager

NAPA Auto Parts - Genuine Parts
05.2008 - 08.2013

Counter Person

NAPA Auto Parts - Genuine Parts
03.2001 - 02.2008

High School Diploma - General Studies

Novi High School
Brandon Ferguson