Brandon Fernandez
Amentum
Rockledge
8
years of professional experience
Support professional with a robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in a team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.
Work History
Support Specialist II - Quality Engineer
7 Years- Analyzed support metrics to identify trends and implement improvements in service quality.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Conducted training sessions for new staff on system navigation and troubleshooting.
- Monitored supplier performance metrics, driving initiatives for improved product reliability and consistency.
- Facilitated training sessions for team members on quality management principles and best practices, enhancing overall competency levels within the department.
Middle School Math Teacher
10 Months- Developed and implemented engaging math curricula aligned with state standards.
- Monitored student progress and provided timely feedback to support academic growth.
- Fostered a positive classroom environment that encouraged student participation and collaboration.
- Utilized technology tools to enhance student learning and assessment.
- Developed strong parent-teacher relationships through consistent communication, resulting in better support for student needs.
Education
Bachelor of Arts - Communications
Skills
Quality assurance
Remote support
Support services
Customer relationship management
Quality management
Process improvement
Relationship building
Technical assistance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Support Specialist II - Quality Engineer
Amentum
07.2019 - CurrentRead More
Middle School Math Teacher
Ronald McNair Magnet School
08.2018 - 06.2019Read More
University of South Florida
Bachelor of Arts from Communications
Read More