Brandon Fields

• Over $1 billion in funded loans.
• Support Huntington Private Bank Clients.
• Created excel commission spreadsheet for department.
• Explained several types of loans pertaining to client situations.
• Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
• Develops new and expands internal and external referral sources to grow mortgage business.
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
• Maintained elevated level of customer satisfaction by providing prompt and accurate loan status updates.
• Analyzed loan applications and credit reports to determine loan eligibility and risk level.
• Mentored newly hired loan officers.
• Served as loan officer ambassador during Huntington and TCF merger.

• Referred over $1 million in managed investments.
• Resolved customer complaints and disputes to maintain satisfaction and loyalty.
• Cultivated strong customer relationships by providing tailored advice and services.
• Maintained in-depth product and service knowledge for well-informed customer advice.
• Analyzed customers' financial information to deliver personalized account guidance.
• Assisted customers with completing required forms for opening and closing bank accounts.
• Answered customer questions and explained available services such as deposit accounts, bonds, and securities.

• Originated and maintained steady pipeline of $20MM+ of refinance and purchase loans.
• Collaborated with underwriters to fix application problems and resolve issues.
• Evaluated client financial positions and identified most appropriate banking products.
• Located and pre-qualified customers for mortgages.
• Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
• Maintained elevated level of customer satisfaction by providing prompt and accurate loan status updates.
• Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
• Explained several types of loans pertaining to client situations.
• Analyzed loan applications and credit reports to determine loan eligibility and risk level.

• Handled any conditions sent from underwriting departments.
• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Set up and completed loan submission packages.
• Communicated with originator and applicant concerning progress of loan file.
• Coordinated closing process with attorneys, title companies, and government clerks.
• Analyzed borrower credit reports and income statements to verify accuracy.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Achieved performance goals on consistent basis.
• Maintained high volume of calls and met demands of busy and productive group.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Collected on delinquent accounts to reduce overdue balances.
• Trained and mentored new hire classes to meet department standards and guidelines.

• Recognized for exceeding performance and promoted to Team Lead.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Contacted customers to discuss payment schedules and set up or immediately process payments.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Achieved performance goals on consistent basis.