Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Fiouris

Panama City Beach

Summary

Skilled cannabis industry professional ready to lead and enhance retail operations. Experienced in inventory management, customer service, and product knowledge. Exemplary leader with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in process optimization. Articulate, energetic and results-oriented. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

12
12
years of professional experience

Work History

Lead Budtender

Sunburn Cannabis
03.2025 - Current
  • Responsible for creating an exceptional customer experience for every patient that walks through the door.
  • Increases daily sales through upselling techniques and effective communication of product benefits.
  • Adds value to the team by being authentic and executing world class hospitality.
  • Trains new budtenders on company policies, products, and sales techniques, fostering a culture of continuous improvement.
  • Conducts regular audits, ensuring compliance with Department of Health standards..
  • Collaborates with team members to develop new education and sales strategies, driving sales growth.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Ensures adherence to all state-specific regulations related to the sale of cannabis products
  • Keyholder - Duties as an opener and closer.
  • Resolves customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
  • Provides support to the GM & Co-Manager in administrative tasks such as scheduling staff shifts, tracking reviews, tracking attendance, and coordinating outreach events.
  • Maintains efficient cash handling procedures, maintaining accurate financial records and minimizing discrepancies.
  • Delivers exceptional customer service, resulting in repeat business and positive online reviews.

Budtender

Sunburn Cannabis
05.2024 - 03.2025
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on medical marijuana.
  • Sales & KPI focused
  • Recieved 100+ 5 star Google Reviews with name mentioned
  • Drove repeat business through strong networking, Customer Data Capture, and Sunburn's Loyalty Program.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Restocked supplies and arranged displays.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.

Assistant Manager - Referral Management

US Navy - Naval Hospital Beaufort
08.2020 - 05.2022


  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Improved overall efficiency 50% by anticipating needs and providing outstanding support.
  • Gained knowledge of company policies, protocols and processes.
  • Helped lead 6 individuals in day to day operations and scheduling
  • Clerical work to include Microsoft Office, Adobe Acrobat, Phone, Fax, Email, Filing, Sorting and Storing.

Customer Service Representative/Limited Duty Mgr

US Navy - Naval Hosptial Beaufort
05.2019 - 05.2020
  • Managed an average of 423 Limited Duty Cases ensuring the timely processing of appropriate paperwork and adequate medical care for all members.
  • Recorded actions taken, issues resolved and information given to effectively manage customer comments via the ICE system.
  • Provided ongoing guest service.
  • Sought ways to improve processes and services provided.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Handled customers in fast-paced setting in coordination with solid team of 6 customer service associates.

Assistant Manager - Indoctrination Division

US Navy - 1st Medical Battalion
12.2015 - 05.2019
  • Ensured the timely and accurate check in of over 450 military members into 1st Medical Battalion. Making sure all members are trained and indoctrinated to the unit prior to moving to their respective departments.
  • Led and Coordinated 24 Monthly "Welcome Aboard" courses


Work Center Supervisor - Internal Medicine Clinic

US Navy - Naval Hospital Jacksonville
05.2013 - 12.2015
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability for 10 medical providers.
  • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.Attained vital signs, patient history, performed medical exams , and provided patient education to over 1000 patients.
  • Ordered labs and x-rays, performed phlebotomy, established IV access and administered fluids, performed EKGs, and administered immunizations.
  • Reviewed, maintained, and updated over 1,000 medical records
  • Performed over 50 Physical Health Assessments, including obtaining vital signs and medical record overview
  • Performed administration tasks including updating recall rosters, taking role/accountability, doing tasks for supervisors, submitting paperwork for leave and liberty, answered phones and customer service in front area, scheduled patients for sick call and other appointments.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Completed clerical duties and tasks for clinic administration.



Education

Associate of Health Sciences -

Purdue University Global
Jacksonville, Florida

Military School and Training -

United States Navy

Skills

  • Devoted Leader

  • Thrives in Fast-Paced Environment

  • Strong and Evolving Cannabis Knowledge

  • Flexibility

  • Time Management

  • Business Oriented

  • Ability To Multitask

  • Problem Solving/Decision Making

  • Customer Service Expert

  • Clerical Support

  • Teamwork and Collaboration

  • Communication

Timeline

Lead Budtender

Sunburn Cannabis
03.2025 - Current

Budtender

Sunburn Cannabis
05.2024 - 03.2025

Assistant Manager - Referral Management

US Navy - Naval Hospital Beaufort
08.2020 - 05.2022

Customer Service Representative/Limited Duty Mgr

US Navy - Naval Hosptial Beaufort
05.2019 - 05.2020

Assistant Manager - Indoctrination Division

US Navy - 1st Medical Battalion
12.2015 - 05.2019

Work Center Supervisor - Internal Medicine Clinic

US Navy - Naval Hospital Jacksonville
05.2013 - 12.2015

Military School and Training -

United States Navy

Associate of Health Sciences -

Purdue University Global

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