Brandon Fitzgerald
Santa Monica,CA
Summary
Professional administrator skilled in managing technical support teams and optimizing customer service processes. Known for improving operational efficiency and ensuring high client satisfaction. Collaborative team player who adapts to changing needs and drives results through effective communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Genius Admin
Apple
02.2024 - Current
- Coordinated successful events such as conferences, workshops, and team-building sessions that contributed to overall company morale and collaboration efforts.
- Led a group of technicians through daily activities and provided necessary feedback and guidance to ensure workflow efficiency
- Created detailed reports on departmental activities for executive review during monthly meetings.
- Provided exceptional customer service as the first point of contact for clients, resolving inquiries efficiently while maintaining a professional demeanor.
- Contributed to company growth by identifying areas of improvement within administrative processes, resulting in increased productivity levels.
- Served as a liaison between various departments, ensuring efficient inter-departmental communication flow.
- Assisted in developing policies and procedures that improved organizational effectiveness within the workplace.
Specialist
Apple
10.2019 - 01.2024
- Built long-lasting relationships with customers by offering product knowledge and curated solutions, ensuring excellent and timely customer service
- Collaborated with Operations, Genius Bar, and Business teams to act as a liaison, enhancing cross-functional teamwork
- Supported NSO at the Grove store by mentoring new specialists and several team members, contributing to team development
- Managed a new restocking system to better support both floor and operations teams during high traffic periods, improving overall efficiency
Training Lead ISE
Apple
02.2023 - 08.2023
- Collaborated with management to identify specific employee development needs and tailor training materials accordingly.
- Championed diversity and inclusion initiatives within training content, fostering a more inclusive workplace culture that values different perspectives and experiences.
- Prepared and presented group and team facilitations to enhance team performance and engagement
- Seized development opportunities for team members in project management, operational systems, and customer engagement
- Redefined store functions by implementing innovative communication and scheduling strategies, benefiting future store operations and training experiences
- Delivered engaging presentations on various industry topics at conferences, positioning the company as an expert resource in its field.
Order Support (RCC)
Apple
09.2020 - 06.2021
- Investigated and resolved issues with potentially fraudulent and suspicious orders, maintaining high standards of customer service during uncertain times
- Released holds on orders and generated new shipping labels for misdirected products, ensuring accurate fulfillment
- Communicated effectively with peers and warehouses to resolve order discrepancies, maintaining smooth operations
- Demonstrated excellent multitasking abilities while managing multiple projects simultaneously under tight deadlines.
- Reduced response time to customer inquiries with a proactive approach to problem solving.
Director of Marketing
Michigan Heart Baseball Tees
01.2019 - 06.2019
- Developed and executed content and agenda for business meetings, ensuring performance and production stayed on track
- Reached out to over 30 social groups on campus, recruiting the majority as new customers and expanding the client base
- Managed a team of 5, ensuring projects remained on schedule and performance goals were met
- Acted as the representative of the company, delivering exceptional experiences to current and new customers
Education
Bachelor of Science - Business Administration
California State University
12.2025
Associate Degree - Sociology
Santa Monica College
12.2021
Skills
- POS Devices Training
- IOS Devices
- Proactive Leadership
- Clear Communication
- Microsoft Office (Word, Excel)
- Numbers
- BOX
- After Effects
- Public Speaking
- Organized Planning
- Team Building
- Collaboration
- Quick Thinking Problem Solving
- Innovative Solutions
- Detail-Oriented
- Organized
- Results Driven
- Innovation management
- Device configuration
- Problem-solving abilities
- Multitasking
Hobbies and Interests
- Digital Marketing
- Project Management
- Product Development
- Environmental Preservation
- Company Culture
- Team Development
- Apple Fitness+
- Apple TV+
Certification
- Leading Teams: Developing as a Leader (University of Illinois at Urbana-Champaign (Coursera)
- Foundations of Project Management (Google Cloud)
- Introduction to Generative AI (Google Cloud)
- Introduction to Large Language Models (Google Cloud)
- Introduction to Responsible AI (Google Cloud)
Timeline
Genius Admin
Apple
02.2024 - Current
Training Lead ISE
Apple
02.2023 - 08.2023
Order Support (RCC)
Apple
09.2020 - 06.2021
Specialist
Apple
10.2019 - 01.2024
Director of Marketing
Michigan Heart Baseball Tees
01.2019 - 06.2019
Associate Degree - Sociology
Santa Monica College
Bachelor of Science - Business Administration
California State University
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