Brandon Flash
Summary
Accomplished Banking Specialist with a proven track record at RBFCU - Credit Union, enhancing customer satisfaction through expert financial guidance and efficient transaction management. Skilled in cash handling and problem-solving, demonstrated leadership in team collaboration and adaptability, significantly contributing to operational excellence and customer service improvements.
Overview
12
12
years of professional experience
Work History
Banking Specialist
RBFCU - Credit Union
03.2022 - Current
- Identified customer desires and goals through needs-based sales tactics.
- Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Investigated and resolved account issues by offering applicable options to customers.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Opened new accounts and made changes to existing accounts.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Referred customers to other banking departments for specialized services.
Bookkeeper
H-E-B Grocery
03.2020 - 03.2022
- Expedited customer transactions through proficient use of point-of-sale systems while maintaining accuracy in reporting sales data.
- Improved cash handling accuracy by conducting thorough daily reconciliations of all transactions.
- Collaborated with team members to maintain accurate records and ensure proper documentation of all cash transactions.
- Maintained compliance with company policies, federal regulations, and applicable laws related to cash management practices.
- Assisted in reducing discrepancies by promptly investigating and resolving any variances in reported figures.
- Performed routine audits on cashier drawers, ensuring accurate cash balances at the start and end of each shift.
- Promoted a positive work environment by effectively communicating with colleagues and supervisors on cash-related matters.
- Educated fellow employees on proper cash handling techniques, contributing to overall reduction in errors across the team.
Customer Service Lead
H-E-B Grocery
09.2018 - 03.2019
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Reviewed associate performance to identify training needs.
Movie Theater Attendant
LOOK Cinemas
09.2016 - 07.2018
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Streamlined concession stand operations, resulting in reduced wait times for customers and increased revenue.
- Utilized excellent communication skills to guide customers through their movie-going experience, creating a positive atmosphere within the theater.
- Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
- Supported marketing efforts by distributing promotional materials both inside and outside of the theater premises when necessary.
- Participated in ongoing training sessions provided by management to stay current on industry trends and best practices for theater operations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
Cashier
H-E-B Grocery
08.2012 - 08.2016
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Business Careers High School
San Antonio, United States06.2013
Skills
- Transaction monitoring
- Cash handling and management
- Transactions
- Bank services
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Honest and Dependable
- Multitasking
- Excellent Communication
- Adaptability
- Professionalism
Timeline
Banking Specialist
RBFCU - Credit Union
03.2022 - Current
Bookkeeper
H-E-B Grocery
03.2020 - 03.2022
Customer Service Lead
H-E-B Grocery
09.2018 - 03.2019
Movie Theater Attendant
LOOK Cinemas
09.2016 - 07.2018
Cashier
H-E-B Grocery
08.2012 - 08.2016
High School Diploma -
Business Careers High School
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