Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Fleming

Roanoke,VA

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Proven track record of driving increased revenue, improving the buying experience, and elevating the company profile within targeted markets. Recognized consistently for outstanding sales performance and excellence in customer service.

Overview

10
10
years of professional experience

Work History

Sales Associate

7-11
09.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Fry Cook

Dairy Queen
06.2022 - 07.2023
  • Cleaned, stocked, and restocked workstations and display cases
  • Prepared food items such as meats, poultry, and fish for frying purposes
  • Cleaned and maintained fryers and grills to keep appliances in working condition
  • Read food order slips or receive verbal instructions to properly prepare and cook food
  • Stored food in designated containers and storage areas to prevent cross-contamination and spoilage
  • Washed, cut, and prepared foods designated for cooking.
  • Cleaned, stocked, and restocked workstations and display cases.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
  • Stayed informed of daily menu to help coordinate cooking times.
  • Cleaned and maintained fryers and grills to keep appliances in working condition.
  • Assisted in training new hires on proper frying techniques, safety protocols, and company policies.
  • Tested temperatures of food at specified intervals by using food thermometers.
  • Read food order slips or received verbal instructions to properly prepare and cook food.
  • Participated in ongoing training programs to further develop culinary skills and expertise as a Fry Cook.
  • Adapted to menu changes, quickly learning new recipes and techniques.
  • Boosted team morale, fostering positive and productive kitchen atmosphere.
  • Reduced waste by carefully managing inventory and tracking fryer oil usage.
  • Collaborated with kitchen staff to optimize food preparation times during peak hours.
  • Coordinated with front-of-house staff to ensure timely delivery of orders to customers.
  • Ensured consistent food quality by adhering to recipe specifications and presentation standards.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
  • Learned new menu offerings and options easily to assist customers with selecting items.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.

Sales Associate

7-11
07.2019 - 04.2021
  • Maintained a sanitary work environment
  • Checked in and stocked deliveries
  • Maintained lottery display
  • Maintained a positive professional relationship with regular customers
  • Performed upkeep on hot food items
  • Greeted customers in a friendly manner
  • Communicated with customers over the phone
  • Processed customer transactions
  • Restocked merchandise
  • Organized new merchandise
  • Responsible for general cleaning
  • Helped ensure customer satisfaction
  • Monitored inventory
  • Handled returns and exchanges.

Computer Technician

Ferrum College
08.2018 - 05.2019
  • Answered calls and emails at the company's help desk, assisting employees and customers with troubleshooting computer issues
  • Patched software and installed new versions to eliminate security problems and protect data
  • Configured hardware, devices and software to set up work stations for employees
  • Used diagnostic tools to identify hardware failures and replace non-functional components
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Help Desk Associate

Ferrum College
08.2014 - 05.2018
  • Configured hardware, devices and software to set up work stations for employees
  • Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions
  • Used diagnostic tools to identify hardware failures and replace non-functional components
  • Patched software and installed new versions to eliminate security problems and protect data
  • Removed and replaced malfunctioning components to correct hardware problems
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Recommended new and replacement hardware and software purchases
  • Linked computers to network and peripheral equipment
  • Used diagnostic tools to identify hardware failures and replace non-functional components
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Recovered critical information from data back ups to restore functionality.
  • Streamlined help desk processes for quicker response times to support requests.
  • Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
  • Served as a reliable point of contact for end-users, addressing concerns with empathy and professionalism.
  • Completed troubleshooting at off-site locations.
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Mentored junior team members in best practices for help desk operations.
  • Maintained records of daily data communication transactions, problems, and remedial actions taken.
  • Stayed up-to-date on industry trends, allowing for proactive identification of potential challenges or opportunities for improvement within the organization''s IT infrastructure.
  • Enhanced team collaboration by sharing knowledge and assisting colleagues with complex problems.
  • Boosted customer retention by delivering exceptional service and follow-up support.
  • Assessed client needs through careful listening and probing questions, crafting tailored solutions accordingly.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Helped streamline repair processes and update procedures for support action consistency.

Education

Bachelor's Degree - Political Science

Ferrum College
Ferrum, VA
05.2019

Skills

  • Technical analysis
  • Virus and malware prevention
  • Operating system testing
  • Hardware and software installation
  • Network component installations
  • Technical writing
  • Help desk support
  • Desktop and laptop installations
  • Administrative support
  • Data entry
  • Oral and written communication
  • Communication skills
  • Mail handling
  • Bookkeeping
  • Stocking and replenishing
  • Food Rotation
  • Kitchen Equipment Sanitation
  • Safe Work Practices
  • Adaptable and Flexible
  • Active Listening
  • Cash Register Operations
  • Food Safety Management
  • Station Standards and Procedures
  • Product Rotations
  • Safe Equipment Operation
  • Collaborative Relationships
  • Food and Beverage Service
  • Rotation Procedures
  • Customer Preferences
  • Teamwork and Collaboration
  • Math Skills
  • Effective Planning
  • Problem-solving skills
  • Time Management
  • Customer Service
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Goal-Oriented
  • Reliable and punctual
  • Excellent people skills
  • Exceptional customer service
  • Outgoing Personality
  • Cash Handling
  • Money Handling
  • Cash Register Operation
  • Verbal/written communication
  • Client Service
  • Conflict Resolution
  • Sales expertise
  • Product Sales
  • Customer Needs Assessment
  • Complex Problem-Solving
  • POS System Operation
  • Building rapport
  • Point of sale operation
  • Negotiation Tactics

Timeline

Sales Associate

7-11
09.2023 - Current

Fry Cook

Dairy Queen
06.2022 - 07.2023

Sales Associate

7-11
07.2019 - 04.2021

Computer Technician

Ferrum College
08.2018 - 05.2019

Help Desk Associate

Ferrum College
08.2014 - 05.2018

Bachelor's Degree - Political Science

Ferrum College

Similar Profiles

CREATE PROFILE
Brandon Fleming