Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Fleury

Jackson,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

14
14
years of professional experience

Work History

Owner/Operator

Lucid Skate Shop
09.2021 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Organized and attended special events to showcase products, network with other businesses and attract new customers.

Online Order Specialist

Oldcastle APG
01.2018 - 09.2021
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Processed customer orders in line with established policies and procedures.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Monitored and tracked inventory to achieve prompt order fulfillment.
  • Developed and implemented strategies to increase efficiency in order processing.
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Updated company tracking system with latest information.
  • Received and followed pick sheets to gather merchandise for customer orders.
  • Operated pallet jacks, forklifts and other equipment regularly.
  • Processed and handled customer complaints, answering questions and providing alternative solutions.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Adhered to legal regulations to run compliant operations.
  • Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.

Dispatcher

Oldcastle APG
02.2016 - 01.2018
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled deliveries and pickups according to customer needs.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

Department Manager

Guitar Center
05.2012 - 01.2016
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.

Lead Valet Attendant

Hertz Car Rental
01.2010 - 01.2012
  • Provided punctual, polite valet services to uphold professional standards.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Resolved customer complaints through calm, constructive communication.
  • Trained staff in customer care, driving and parking operations to uphold standards.
  • Logged and documented parked vehicle details for accurate records.
  • Monitored and documented guest traffic flow in valet lot.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.

Education

Associate of Science - Business Management

Southern Crescent Technical College
Griffin, GA
05.2010

Skills

  • Operational Efficiency and Safety
  • Talent Development
  • Business Launch
  • Change and Growth Management
  • Business Planning
  • Staff Hiring
  • Marketing
  • Analytical and Critical Thinker

Timeline

Owner/Operator

Lucid Skate Shop
09.2021 - Current

Online Order Specialist

Oldcastle APG
01.2018 - 09.2021

Dispatcher

Oldcastle APG
02.2016 - 01.2018

Department Manager

Guitar Center
05.2012 - 01.2016

Lead Valet Attendant

Hertz Car Rental
01.2010 - 01.2012

Associate of Science - Business Management

Southern Crescent Technical College

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