Brandon Ford
Collingdale,PA
Summary
Self-motivated and dedicated professional with years of experience in Human Resources. Expertise in managing group benefits administration, conducting audits, and serving as a point of contact for benefit plans and policies. Collaborated with directors and senior executives to align HR initiatives. Goal-oriented individual contributor who delivers tasks on-time and to specification. Seeking a role where I can contribute to attaining business goals and promoting ethical practices.
Overview
9
9
years of professional experience
Work History
Human Resources Specialist
Sellers Dorsey
Philadelphia, Pennsylvania
11.2023 - Current
- Assist in developing policies and procedures for the Human Resources Department.
- Responsible for a diverse range of Human Resources programs and initiatives, which include the administration of health and welfare benefits, retirement plans, and leave programs, serving as a subject matter expert in these areas;
- Assist in coordinating employee onboarding, engagement;
- Provides support to the Human Resources team, aimed at enhancing the overall efficiency and effectiveness of the organization's HR department.
- Work cross-functionally to optimize efficiency and execute on HR business processes.
BENEFITS ANALYST
Pep Boys
Philadelphia, PA
04.2021 - 08.2023
- Oversaw administration of group benefit plans, such as medical and dental
- Acted as a liaison between vendors and team members to facilitate issue resolution
- Served as point of contact for HR regarding benefit plan inquiries and policies
- Evaluated and maintained benefit plans to ensure compliance and regulations with applicable laws including but not limited to (FMLA, HIPPA, COBRA)
- Provided input on opportunities to automate processes utilizing tools and resources
- Reviewed operational processes and tools, recommending improvements and documenting new processes
- Processed weekly/monthly invoices
- Conducted weekly audits for benefits premiums that have defaulted while employees were on leave
- Conducted weekly file feed audits on error reports from the vendors
CLIENT SUCCESS SPECIALIST/EDI SUPPORT
Ameriflex
Cherry Hill, NJ
11.2020 - 03.2021
- Acted as the liaison between the Insurance Brokers and Clients
- Handled confidential information with tact and discretion
- Database clean-up to large Excel Spreadsheets
- Conducted daily audits and fixed errors that came up in the data base with the client's information
- Analyzed daily audits to identify potential trends and possible areas for improvement
H.R. ASSISTANT
Concilio
Philadelphia, PA
10.2020 - 11.2020
- Facilitated onboarding process for new hires through completing their hire packet
- Entered data into payroll system maintaining comprehensive records
- Conducted general office support for child abuse and criminal background checks
- Managed data input efficiently
BENEFIT ASSOCIATE
Health Advocate
Plymouth Meeting, PA
06.2020 - 10.2020
- Interfaced with internal and external resources to provide guidance and direction regarding benefit plan options, cost factors and finding applicable health providers.
- Answered incoming calls and emails and respond to benefit inquires.
- Placed outbound follow-up calls for issues that could not be resolved during the initial call.
- Provided benefit information to members, about questions and concerns about benefit options.
- Helped members compare and contrast benefits during open enrollment, and members experiencing a change of status or life event.
HOME HEALTH AIDE
Successful Aging Care
Upper Darby, PA
04.2019 - 06.2020
- Provided the highest quality of compassionate care and companionship to all clients
- Assisted with ADL care, including exercise, mealtime, personal hygiene, and administering medication
- Assessed vital signs, emotional and physical conditions, and handled emergent/non-emergent situations
- Provided transportation to/from appointments, errands and social visits
CUSTOMER SERVICE REPRESENTATIVE
Comcast Business
Horsham, PA
02.2016 - 03.2018
- Provided prompt resolution to customers via telephone and e-mail to assist with a variety of customer inquiries and issues
- Strived for First Call Resolution while handling all issues with urgency, ownership and accountability
- Performed complex diagnostic troubleshooting to resolve voice, video & data service issues
- Leveraged a variety of software applications to manage customer account information and diagnose and resolve technical difficulties
- Recognized and diffuses difficult customer situations utilizing all resources, interpersonal and negotiating skills to come to resolution
Education
Master of Science - Human Resources Management
Temple University
Philadelphia, PA01-2025
BACHELOR OF ARTS - Media & Communication
Temple University
Philadelphia, PA05.2020
Skills
- HRIS maintenance
- HR program development
- Project Management
- Paperwork verification
- Benefits Administration
- Policies implementation
- Pre-Employment Screening
- Employee Onboarding
- Presentation Preparation
- Data Evaluation
- Background Checks
Timeline
Human Resources Specialist
Sellers Dorsey
11.2023 - Current
BENEFITS ANALYST
Pep Boys
04.2021 - 08.2023
CLIENT SUCCESS SPECIALIST/EDI SUPPORT
Ameriflex
11.2020 - 03.2021
H.R. ASSISTANT
Concilio
10.2020 - 11.2020
BENEFIT ASSOCIATE
Health Advocate
06.2020 - 10.2020
HOME HEALTH AIDE
Successful Aging Care
04.2019 - 06.2020
CUSTOMER SERVICE REPRESENTATIVE
Comcast Business
02.2016 - 03.2018
Master of Science - Human Resources Management
Temple University
BACHELOR OF ARTS - Media & Communication
Temple University
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