Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Frank

Charles City

Summary

Dynamic retail professional with extensive experience as a Store Manager at Wendy's International, excelling in inventory management and customer service. Proven track record of enhancing sales through strategic initiatives and staff training. Skilled in loss prevention and performance evaluation, fostering a productive team environment that drives operational success.

Overview

19
19
years of professional experience

Work History

Store Manager Candidate

Dollar General
Clarksville
05.2014 - Current
  • Monitored progress by establishing plans, budgets and measuring results.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Performed regular price checks to ensure competitive pricing.
  • Organized promotional events to increase product awareness.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Implemented efficient systems for tracking stock movement.
  • Updated and maintained store signage and displays.
  • Resolved customer complaints in a timely manner.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Recruited, trained and supervised new employees.
  • Delegated work to staff, setting priorities and goals.
  • Maintained accurate records of employee performance reviews.
  • Managed daily banking activities such as deposits and withdrawals.
  • Monitored inventory levels and placed orders to restock shelves.

Store Manager

KFC Taco Bell
Clear Lake
01.2009 - 11.2012
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Established customer service standards and monitored staff compliance.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Store Manger

Wendy's International
Clear Lake
02.2006 - 11.2009
  • Established customer service standards and monitored staff compliance.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Recruited, trained and supervised new employees.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to maximize sales and profitability.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Updated POS system with new products and promotional offers.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Education

High School Diploma -

Mason City High School
Mason City, IA
05-2005

Skills

  • Inventory management
  • Sales strategies
  • Customer service
  • Visual merchandising
  • Employee training
  • Staff scheduling
  • Loss prevention
  • Shrinkage control
  • Performance evaluation
  • CCTV systems
  • Excellent communication
  • Detail orientation
  • Retail operations

Timeline

Store Manager Candidate

Dollar General
05.2014 - Current

Store Manager

KFC Taco Bell
01.2009 - 11.2012

Store Manger

Wendy's International
02.2006 - 11.2009

High School Diploma -

Mason City High School

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Brandon Frank