Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Franklin

Covington,GEORGIA

Summary

Driven by a results-focused approach, I leveraged my expertise in wire splicing and team collaboration at AT&T to exceed productivity goals and enhance customer satisfaction. My background as a Business Owner and Foreman showcases my adaptability and commitment to safety, significantly improving operational efficiency and fostering strong client relationships. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Wire Technician

AT&T
03.2023 - Current
  • Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
  • Reduced service downtime by promptly addressing and resolving wire connectivity problems.
  • Collaborated with fellow technicians to complete complex wiring projects within tight deadlines.
  • Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures.
  • Demonstrated versatility in skill set by successfully completing various types of wire installation projects, from residential to commercial properties.
  • Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.
  • Provided exceptional customer service by patiently explaining technical concepts and addressing client concerns in a timely manner.
  • Improved customer satisfaction by efficiently troubleshooting and repairing wire-related issues.
  • Installed new wiring systems, ensuring optimal functionality and adherence to safety standards.
  • Responded to service requests during and after business hours.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Installed wiring, cabling and networking hardware on customer premises.

Business Owner

Franklin's Gutters & Exterior Services
10.2016 - 03.2023
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Fascia, soffit and siding repairs

Foreman

Evans Gutter Cleaning LLC.
02.2013 - 05.2016
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.
  • Maintained vehicles for maintenance and scheduled repairs.
  • Ordered job materials and took inventory.

  • Inspected completed work to verify quality standards and compliance with criteria.
  • Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
  • Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
  • Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
  • Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
  • Implemented efficient work processes to boost overall productivity while reducing costs.

Education

N/a -

Georgia Piedmont Technical College
Clarkston, GA

Skills

  • Power Tool Operation
  • Hand-tool proficiency
  • Wire Splicing
  • Network configuration
  • Telecommunications Knowledge
  • Fiber Optic Handling
  • Wire Stripping
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Attention to Detail
  • Multitasking
  • Reliability
  • Equipment installation and repair
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Effective Communication
  • Adaptability and Flexibility
  • Safety awareness
  • Decision-Making
  • Installing equipment
  • Data cabling installation
  • Relationship Building
  • Safety practices
  • Documenting activities
  • Team building
  • Task Prioritization
  • Self Motivation
  • Educating customers
  • Router Installation and Optimization
  • System Repair
  • Goal Setting
  • Professionalism
  • Written Communication
  • Equipment Installation
  • Professional Demeanor

Timeline

Wire Technician

AT&T
03.2023 - Current

Business Owner

Franklin's Gutters & Exterior Services
10.2016 - 03.2023

Foreman

Evans Gutter Cleaning LLC.
02.2013 - 05.2016

N/a -

Georgia Piedmont Technical College
Brandon Franklin