Brandon Franklin
Ardent Mills
Fort Worth,TX
13
years of professional experience
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Work History
Worker
10 Months- Maintained cleanliness and organization of work areas to ensure safety and efficiency.
- Followed safety protocols to minimize hazards during operations.
- Assisted in maintaining cleanliness and organization of work areas.
Customer Support Specialist
2 Years 3 Months- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
Customer Experience Specialist
11 Months- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Process and verify auto loan applications
- Assist with payments
Collections Agent
2 Years 9 Months- Managed inbound and outbound calls to resolve customer account inquiries efficiently.
- Assisted customers in understanding payment options and account statuses, enhancing customer satisfaction.
- Documented interactions accurately in CRM systems to maintain up-to-date account information.
- Collaborated with team members to develop effective strategies for optimizing collections processes.
Medical Setup Clerk
3 Months- Processed and maintained accurate records in compliance with company protocols.
- Assisted team with data entry tasks, ensuring timely updates to client information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Bank Customer Service Representative
6 Months- Assisted customers with account inquiries and transactions, ensuring prompt service delivery.
- Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.
- Assist with auto payments including handling multiple payment channels verifying account details and ensuring payments post correctly
Education
- Communications
- Communiations
Skills
Problem-solving
Data entry
Attention to detail
Customer relations
Timeline
Worker
Ardent Mills
10.2025 - CurrentRead More
Customer Support Specialist
FedEx
07.2023 - 10.2025Read More
Customer Experience Specialist
OpenRoad Lending
04.2022 - 03.2023Read More
Collections Agent
Bridgecrest
04.2019 - 01.2022Read More
Medical Setup Clerk
Corvel
08.2018 - 11.2018Read More
Bank Customer Service Representative
Wells Fargo
01.2014 - 07.2014Read More
Texas Southern University
from Communications
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Houston Community College
from Communiations
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