Brandon Fresquez
Albuquerque,NM
Summary
Customer Advocate Specialist with expert team leadership, planning, and organizational skills. Dedicated to partnering with colleagues to promote engaged, empowering work culture. Diligent trainer and mentor to Customer Advocates to independently handle daily functions and meet member needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Advocate Specialist
Blue Cross Blue Shield
07.2022 - Current
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Provided Customer Advocates with necessary knowledge and support to ensure growth within their role.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Constructed and managed the Customer Advocate Specialist Automation Team to simplify colleagues' work and increase their productivity.
Front Desk Receptionist
Renal Medicine Associates
03.2021 - 04.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Mobility Manager
Sandia BMW
01.2018 - 12.2020
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
Education
Some College (No Degree) - Cybersecurity
Central New Mexico Community College
Albuquerque, NMSkills
- Complaint resolution
- De-Escalation Techniques
- Medical terminology knowledge
- Coaching and mentoring
- Analytical thinking
- MS Word
- MS Powerpoint
- MS Excel
Certification
- Google Technical Support Fundamentals
- University of Pittsburgh Clinical Terminology
- CompTIA A+
Timeline
Customer Advocate Specialist
Blue Cross Blue Shield
07.2022 - Current
Front Desk Receptionist
Renal Medicine Associates
03.2021 - 04.2022
Mobility Manager
Sandia BMW
01.2018 - 12.2020
Some College (No Degree) - Cybersecurity
Central New Mexico Community College
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