Brandon Fritz
Marysville,PA
Summary
Knowledgeable Business Manager successful at overseeing $80M business operation. Results-oriented leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management.
Overview
19
19
years of professional experience
Work History
On-Highway Truck Business Manager
Cleveland Brothers Equipment Co., Inc
04.2010 - Current
- Divisional Management of all On-Highway Vehicle Service, Sales, and Parts for the dealership, spanning 17 locations in Pennsylvania and West Virginia
- Accountable for P&L statements, performance, and operations management for department of 150 people
- Direct Management of Regional Managers for Service Operations
- General Management of Parts Distribution and Vendor Relations, Including Contracts, Growth Programs, and Training
- Responsible for New Product Introduction, Training, and Sales Business Development Operations
- Created and developed RIG360 Service Network, an independent brand and company, jointly owned by 7 Caterpillar Dealers, completed legal background and contract development
District Service Representative
Caterpillar Inc
06.2006 - 04.2010
- Accountable for On-Highway Engine product problem management required to achieve customer satisfaction and service sales development within an assigned territory of NJ, PA, MD, DE, and WV
- Provide service assistance and technical guidance to dealers and users regarding truck engines
- Develop dealers’ technical capability, responsiveness and effectiveness to a level, which contributes to customers’ satisfaction and enhances the value of truck engines
- Assist dealers in both merchandising of service and engine products and administers the TEPS program
- Administers sound policy/goodwill decisions consistent with corporate policies and practices
- Provide National Account technical support, warranty guidance, and goodwill support.
Marketing Professional Development Program
Caterpillar Inc.
06.2005 - 07.2006
- Completed 4 month rotations in Truck Engine Call Center, Warranty Claims and Processing, Engine Failure Statistical Research
Service Information Engineer
Caterpillar Inc
06.2004 - 06.2005
- Published Operations & Maintenance Manuals for various Caterpillar equipment, including wheel loader, tract type tractor, and on-highway truck engines
- Interfaced with Cat legal department to gain approval of published documentation
Education
Mechanical Engineer, Bachelor of Science -
The Pennsylvania State University
University Park, PA2004
Diploma - undefined
Benton Jr/Sr High School
Benton, PA1999
Skills
- New Business Development
- Microsoft Office 365
- 6 Sigma Greenbelt
- Microsoft Visual Basic
- CRM System
- CDL Class A License
- Business Strategy Development
- Sales Expertise
- Customer Experience
- Business Negotiation
Timeline
On-Highway Truck Business Manager
Cleveland Brothers Equipment Co., Inc
04.2010 - Current
District Service Representative
Caterpillar Inc
06.2006 - 04.2010
Marketing Professional Development Program
Caterpillar Inc.
06.2005 - 07.2006
Service Information Engineer
Caterpillar Inc
06.2004 - 06.2005
Mechanical Engineer, Bachelor of Science -
The Pennsylvania State University
Diploma - undefined
Benton Jr/Sr High School
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