Brandon Fullbright

The Agent Services Coordinator / Director of Agent Relations must be able to handle a wide range of responsibilities. The right person for this position will be friendly and outgoing with a strong desire to help and serve others. The Agent Services Coordinator / Director of Agent Relations will assist the Team Leader with agent intake and exit processes and be seen as the go-to person for all the agents within the Market Center. This person should be a self-starter that is comfortable taking charge with little to no supervision. The Agent Services Coordinator must be able move with a sense of urgency to ensure they take care of their agent’s needs in a timely manner.

• These are the standards a well-above-average performer will maintain or exceed:

· The onboarding process for agents, both experienced and new. Holding weekly agent orientations, and one-on-one’s with experienced agents coming on board.

Essential duties and responsibilities

• Organization. It is imperative to follow a system to stay ahead and on top of agent count and their personal information at all times.
• Work closely with Compliance on licensing.
• Send weekly email to staff and ALC announcing all new agents, including who hired them, their bio, and their contact info for team to reach out and welcome.
• Follow intake process and checklist for all incoming and exiting agents.
• Assist with all Market Center events, not imited to RED Day, training events, food drives, BOLD lunch coordination, weekly setup when in Market Center, and many other activities throughout the year.

Communications/Interactions

• Staff – To be responsible for correct intake paperwork from all new associates, daily activities of the Market Center, works closely with Executive Assistant, Assistant MCA, Compliance Director, Director of Technology, and all other team members – daily
• Sales Associates – Assist in connecting them to our resources – daily
• Team Leaders – Morning huddle and Agent Pipeline is your ONE Thing – daily
• Prospective Sales Associates – To help with the intake/ transition process, transferring license, etc. – weekly

Knowledge/Skills

• Extraordinary people skills
• Leadership, management, team-building skills
• Goal setting, planning, accountability skills
• Problem-solving skills
• Proactive, positive attitude
• Above-average recruiting skills
• Career development and training skills

· Knowledge of Microsoft Word and Excel

· Willing and able to embrace new technology, master it, and teach it to others

· Top-producing sales success track record in recent past

· Computer and MLS experience

· Track record of success in past jobs/tasks

-The Market Center Tech Trainer will drive tech training and support to MC Leadership, Associate Leadership Council, and Agents.

-They support MC Leadership in recruiting top agents through sharing the value proposition of KW Technology and retaining top agents by training and engaging them in our technology.

Main Aspects

● Train the Market Center on KW Technology

● Facilitate Tech Assessments with Team Leader

● Onboard associates into Command

● Tier 1 technical support for market center

● Review Vital Signs – understand MC tech/command gaps – identify opportunities to build education and training calendar to support market centers based on gaps

● Evaluate support requests – build education and training to support FAQs

● Train associates leveraging multiple delivery methods – evaluate training engagement based on tech adoption metric

● Leverage ALC (Agent Leadership Council) Tech Committee to help facilitate and deliver tech training

● Know, understand, study, and effectively communicate all real estate technology – become an expert in Keller Cloud Technology

● Leverage information on tech competitors to show recruits/agents value proposition of KW technology and to support KWRI in future iterations of technology

● Attend weekly calls with KWRI to learn new tech initiatives, build new information into MC tech training calendar, and communicate gaps/challenges with RTT

● Know, understand, communicate, and route escalation points for associate tech support

● Respond to support inquiries within 1 business day

● Communicate tech updates on MC Calls and meetings

● Attend all RTT led meetings and calls

Communication/Engagement

● Weekly tech update meeting on updated tech initiatives

● Quarterly tech training for ALCs

● Facilitate MC training 2-3 times per week at minimum

● Weekly update to MC Leadership on known bugs, issues, developments, and agent feedback

● Weekly update to associates re: tech updates via social media and/or email (or other communication medium)

● Social media posts 2-3 times per week re: MC technology

● Weekly regional tech calls

● Monthly regional tech training masterminds

● Weekly communication on “wins” to MC Leadership re: tech engagement

Knowledge/Skills

● Performance based and goal driven

● Extraordinary people skills

● Problem-solving skills

● Business acumen and training experience

● An in-depth understanding of real estate technology

● Real estate knowledge, experience, and skill with emphasis on residential real estate

● Track record of success

Mastery of the KW technology: Command, CommandMC, Connect Next,