Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brandon Gadison

Pflugerville,TX

Summary

Results-driven Commercial Development Analyst with extensive experience in customer service operations, market analysis, and cross-functional leadership. Proven track record of identifying growth opportunities, improving KPIs, and leading teams to success in fast-paced environments. Adapt at using data to inform strategy, streamline processes, and enhance the customer experience. Skilled in tools sales analytics, and project management

Overview

5
5
years of professional experience

Work History

Commercial Development Analyst

Freedom Solar LLC
08.2024 - Current
  • conduct market and competitor analysis to identify growth opportunities and risks
  • Develop pricing models, forecasts , and business cases for strategic decisions
  • Collaborate with sales, finance d, and marketing to implement go-to-market strategies
  • Create dashboards and reports for stakeholders on sale performance and trends
  • Support contract negations with data-driven insights
  • Contributed to the design of innovative solutions addressing complex challenges faced during various stages of project implementation.

Customer Service Manager

Freedom Solar LLC
05.2023 - Current
  • Led a 15 person support and escalations team for residential and commercial clients
  • Implemented protocols that reduced resolution time by 35% and boosted first-contact resolution by 48%
  • Introduced performance tools and training to improve service quality
  • Collaborated with engineering and operations to resolve recurring service issues, cutting and repeat service calls by 60%
  • Managed executive- level escalations and delivered reports on KPIs including NPS and backlog metrics

Quality Assurance /Sales Representative

Freedom Solar
02.2020 - Current
  • Conducted inspections, audits, and root cause analyses to ensure service and product compliance
  • Implemented testing procedures and QA metrics to improve product consistency
  • Provided technical support and resolved customer complaints promptly, enhancing satisfaction
  • Communicated productions deficiencies to leadership and developed performance plans
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Assistant Branch Manager

Regional Finance
09.2022 - 04.2023
  • Maintained strict confidentiality of bank records and client information.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch footfall.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Follow up with Internet and phone leads who ask about getting funds to help them.

Education

Bachelor of Applied Arts - Psychology

University Of Texas At Austin
Austin, TX
05.2012

Skills

  • Market & Competitor Analysis
  • Customer Service Leadership
  • Escalation Management
  • Salesforce & CRM Platforms
  • Cross-functional Collaboration
  • Technical & Quality Support
  • Data Analytics & Reporting
  • Process Optimization
  • Team Training & Performance Coaching
  • API Integration Microservice Design

Accomplishments

  • 3 promotions in 5 years: Advanced through customer service, quality assurance ,management, and strategic analysis roles
  • Strategic Contributions: Supported go-to market strategy development and regional expansion plans with actionable data insights
  • Leadership Recognition: Frequently chosen to lead cros-functional initiatives involving sales, and customer success

Timeline

Commercial Development Analyst

Freedom Solar LLC
08.2024 - Current

Customer Service Manager

Freedom Solar LLC
05.2023 - Current

Assistant Branch Manager

Regional Finance
09.2022 - 04.2023

Quality Assurance /Sales Representative

Freedom Solar
02.2020 - Current

Bachelor of Applied Arts - Psychology

University Of Texas At Austin

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