Brandon Gano
Raleigh,NC
Summary
Dynamic operations leader with a proven track record, driving a 35% reduction in operating costs through AI-driven automation. Expert in strategic planning and change leadership, I empower teams to achieve scalable growth while enhancing employee engagement and operational efficiency. Passionate about fostering high-performance cultures and delivering impactful results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
HumanOp Technologies
Cupertino
10.2024 - Current
- Orchestrated operational efficiency to scale delivery of patented human assessment technology.
- Built scalable systems and fostered high-performance culture for internal teams and clients.
- Reduced monthly operating costs by 35% through AI-driven automations, decreasing core task time by 80%.
- Consolidated team headcount from 12 to 7 while maintaining productivity and service quality.
- Engineered and launched first Executive Leadership Retreat program, generating $50,000 in pilot revenue.
- Projected revenue of over $300,000 for second iteration of Executive Leadership Retreat program.
- Redesigned sales function using multi-part AI automation for outreach and support, yielding qualified leads quickly.
- Deployed innovative scheduling system that enhanced lead qualification within first week of implementation.
Fractional Chief Operations Officer
Whadif Consulting
Lebanon
08.2022 - 10.2024
- Served as a strategic operational advisor for eight client companies (up to $3M ARR), implementing a proprietary 'Harmonious Business Architecture' to resolve operational chaos, rebuild company culture, and enable scalable growth.
- Drove company-wide cultural and structural transformations that resulted in an 80% increase in measured staff engagement and clarity.
- Reduced wasted operational spending by 5-15% for clients by analyzing financial statements to identify and eliminate cost inefficiencies and budgetary blind spots.
- Increased leadership team capacity by 10-25% by systematically identifying and resolving critical bottlenecks in finance and production, often within the first 4 weeks of engagement.
- Successfully guided the company through a strategic merger with HumanOp Technologies in October 2024.
Business Owner
Twisted Ink Screen Printing
Flemington
10.2018 - 08.2023
- Founded, built, and scaled a custom merchandise company from a startup concept into a seven-figure business, leading all aspects of operations, strategy, finance, and team management.
- Grew the business from $0 to over $1,000,000 in annual revenue through strategic process optimization and a relentless focus on customer experience.
- Engineered a hyper-efficient production system 75% faster than the industry standard by simplifying SKUs and standardizing workflows, reducing order fulfillment time from weeks to hours.
- Achieved and maintained a perfect 5-star Google Review rating—consistently 20-30% higher than competitors—driving significant repeat business and brand loyalty.
- Executed a profitable sale and successful exit of the business to a private buyer in 2023.
Operations Manager
Crown Trophy of Flemington
Flemington
06.2014 - 10.2018
- Achieved 15% increase in overall profitability through new production management software implementation.
- Reduced production times by 20% by standardizing operational procedures.
Education
Bachelor of Science - Business Management
University of Scranton
Scranton, PASkills
- Strategic planning
- Operations management
- P&L oversight
- Process optimization
- Change leadership
- Startup growth
- AI and automation
- Team leadership
- Supply chain efficiency
- C-suite collaboration
- Employee retention strategies
- Public speaking
- Project management
- Effective communication
- Problem solving
- Executive leadership
- Business process reengineering
- Management
Accomplishments
- AI & Automation: Drove a 35% reduction in monthly operating costs by designing and implementing AI-driven automations to replace inefficient manual workflows.
- Entrepreneurial Leadership: Founded, scaled, and achieved a profitable exit for a business, growing it from a concept to $1M+ in annual revenue.
- Process Engineering: Built operational frameworks from the ground up that increased production speed to be 75% faster than the industry standard.
- People-Centric Systems: Rebuilt company structures and implemented clear SOPs that resulted in an 80% increase in employee engagement and reduced new-hire onboarding time to days.
Certification
- Dale Carnegie - High Impact Presentations | June 2025
- Google - Introduction to Responsible AI | May 2025
- Google - Introduction to Large Language Models | May 2025
- Google - Introduction to Generative AI | May 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridImportant To Me
Company CultureWork from home optionTimeline
Chief Operating Officer
HumanOp Technologies
10.2024 - Current
Fractional Chief Operations Officer
Whadif Consulting
08.2022 - 10.2024
Business Owner
Twisted Ink Screen Printing
10.2018 - 08.2023
Operations Manager
Crown Trophy of Flemington
06.2014 - 10.2018
Bachelor of Science - Business Management
University of Scranton
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