Brandon Garcia

Leadership & Team Management:

• Managed opening and closing operations, including money drawer reconciliation and scheduling.
• Supervised and checked out 23 servers, 2 bartenders, and 10+ other front-of-house employees nightly.
• Conducted inside and outside perimeter checks to ensure readiness for busy shifts.
• Coordinated and accounted for staff attendance and performance.

Operational Excellence:

• Utilized creation of daily visual boards with goals and appreciation messages to encourage staff.
• Ensured proper closing protocols by performing comprehensive checks on bar taste and temperature.
• Maintained high standards of customer satisfaction, addressing and resolving customer issues promptly.

Financial Management:

• Established policies for cash handling procedures to maximize security measures.
• Ensured accurate counting and balancing of money drawers along with meticulous tracking of daily sales, discounts, and comps.
• Implemented the use of spreadsheets and advanced operating systems to accurately report, analyze, and interpret sales data.

• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Prepared drinks according to standard recipes.
• Took orders from customers accurately and in a timely manner.
• Delivered food orders promptly and courteously.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Developed good working relationships with fellow employees through effective communication.
• Performed opening and closing tasks including preparing the dining area and replenishing supplies.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Operated POS terminals to input orders, split bills and calculate totals.
• Contributed to the development of new team members by providing training for servers and bartenders.