Brandon Garcia
Houston,TX
Summary
Safety-focused Motor Vehicle Operator committed to on-time transport and delivery of goods and personnel. Versatile and dependable team player with innate navigational sense even when GPS fails. Communicates consistently and clearly with customers and colleagues verbally and via approved technology, eliminating transportation misunderstandings and errors.
I can offer my hard work and dedication to a job and do it to the best of my abilities , I will bring my talent and my passion to the company and put a 100% in everything I do in the company.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Truck Service Advisor
Loves Truck Stop
02.2024 - Current
- Negotiated competitive pricing from vendors for parts purchases without compromising quality or delivery timeframes.
- Enhanced customer satisfaction by providing timely and accurate information on truck repair services and maintenance schedules.
- Developed comprehensive knowledge of various truck models, enabling efficient diagnosis and precise recommendations for repairs.
- Managed warranty claims efficiently, ensuring proper documentation and prompt reimbursement from manufacturers.
- Ensured compliance with all company policies as well as federal regulations regarding vehicle safety standards during service processes.
- Collaborated with team members to ensure timely completion of repairs, resulting in minimal downtime for clients.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Enhanced shop productivity by organizing workspaces, maintaining clean environments, and adhering to strict safety protocols.
- Increased customer satisfaction with timely repairs, adhering to strict deadlines and providing clear communication throughout the process.
- Conducted thorough inspections of trucks to identify necessary repairs, ensuring optimal performance and safety on the road.
- Created and maintained daily and weekly reports for upper management.
- Diagnosed complex mechanical issues using advanced diagnostic tools and techniques, resulting in reduced repair times and more accurate solutions.
- Handled emergency roadside assistance calls for clients, providing prompt and efficient service to minimize downtime in their operations.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Educated customers on proper vehicle maintenance practices, fostering trust and long-term relationships with clients.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Streamlined repair processes by utilizing high-quality replacement parts from reputable suppliers, ensuring reliability in completed jobs.
- Resolved client concerns or complaints with professionalism, empathy, and a focus on finding a satisfactory solution for both parties involved.
- Participated in ongoing training programs to stay current on industry trends, technology advancements, and best practices in truck servicing.
- Provided exceptional customer service throughout the entire repair process, including follow-up calls to confirm satisfaction with completed work.
- Maintained a clean and safe workspace for technicians, contributing to an optimal working environment that reduced accidents or incidents.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Non Cdl Driver
Rico express inc
10.2023 - 02.2024
- Delivered packages to customers in a timely manner.
- Assisted with loading and unloading cargo from delivery vehicle.
- Maintained accurate records of deliveries, including signature confirmation.
- Inspected vehicles prior to use for safety purposes.
- Ensured proper handling of goods during transportation to minimize damage or loss.
- Performed routine maintenance checks on assigned vehicle before and after each shift.
- Conducted pre-trip inspections according to federal and state regulations.
- Complied with all applicable traffic laws and regulations when driving on public roads.
- Regularly communicated with dispatchers via two-way radio or other devices.
Service Advisor
Loves Truck Stop
09.2020 - 10.2023
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Prepared invoices for services rendered and collected payments from customers.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Used knowledge of services to recommend additional products and offerings to customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Took special orders in person and over telephone, generating additional revenue every month.
- Referred unresolved customer grievances to designated departments for further investigation.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Inspected tires for defects and wear, measured tread depth and determined need for replacement.
- Replaced worn tires with new ones of the same size and type.
- Removed old tires from rims using specialized tools such as bead breakers and tire irons.
- Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.
- Assisted customers in selecting appropriate types of tires based on their driving needs.
- Examined tire sidewalls for signs of damage or excessive wear due to improper alignment or overloading of vehicle.
- Provided advice to customers regarding proper maintenance of their vehicle's tires.
- Maintained cleanliness of work area at all times, including disposing of used parts properly in accordance with safety regulations.
Industrial Painter
Texstros Construction
08.2013 - 09.2020
- Mixed and matched paint according to specific project requirements.
- Prepared surfaces for painting, including sanding and cleaning.
- Applied primer coats to ensure proper adhesion of paint.
- Assisted in the demolition of buildings and other structures using hammers, crowbars, and other tools.
- Unloaded and transported construction materials to job sites as needed.
- Erected scaffolding around work areas to ensure safety while working at heights.
- Lifted heavy materials onto trucks for removal from the site following each project's completion.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Lifted heavy objects into place with cranes or hoists.
Education
High School Diploma -
Pasadena High School
Pasadena, TX07-2020
Skills
- Vehicle Maintenance
- Loading and Unloading
- Defensive Driving
- Safe Driving Practices
- Vehicle Inspection
- City and Non-City Driving
- Vehicle Inspections
- Driving and Transportation
- Problem-Solving
- Transportation
- Tire Mounting
- Price Quoting
- Computer Skills
- Customer Service
- Commercial Painting
- Time Management Abilities
- Decision-Making
- Time Management
- Reliability
- Teamwork and Collaboration
- Analytical Thinking
Languages
Spanish
Full Professional
Timeline
Truck Service Advisor
Loves Truck Stop
02.2024 - Current
Non Cdl Driver
Rico express inc
10.2023 - 02.2024
Service Advisor
Loves Truck Stop
09.2020 - 10.2023
Industrial Painter
Texstros Construction
08.2013 - 09.2020
High School Diploma -
Pasadena High School
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