Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Brandon Garcia

Crown Point,IN

Summary

Diligent customer service associate Offering lots of experience in customer support and strong aptitude for working with little supervision in any environment. Competent in listening to each customer individual needs and meeting quality standards. Highly empathetic and supportive team player.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Director of First Impressions

Ignite medical resorts
Crown Point, IN
06.2023 - Current
  • Managed incoming calls, routed to appropriate personnel or departments.
  • Communicated effectively with internal teams about upcoming visitors or changes in schedules.
  • Handled administrative tasks including filing documents, photocopying, scanning documents.
  • Provided assistance with general inquiries from customers, clients, and other stakeholders.
  • Greeted guests and visitors upon arrival.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Helped with all HR paperwork
  • Helped out in the kitchen when staff was low
  • Did Tours of Facility

Internship

Riverside Medical Center, Inc.
Kankakee, IL
01.2025 - 05.2025
  • Worked with the Physician Practice Quality Coordinator.
  • Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
  • Participated in quality assurance activities to enhance the accuracy and privacy of patient records.
  • Entered data into electronic health record systems.
  • Proofread documents carefully to check the accuracy and completeness of all paperwork.
  • Attended meetings and webinars related to Health Plan Quality Improvement initiatives.

Radiology Aide

Community Hospital Munster
Munster, IN
08.2021 - 05.2022
  • Took patients to and from their rooms for each type of scan ranging from: Ultrasound, CTs, X-rays,MRIs, and finally interventional radiology.
  • communicated with each department determining the proper time each department wanted their patient
  • Communicated with nurses on a daily bases determining the proper way for each patient to travel for their scan
  • regularly prepared for what was needed to enter a patients room, PPE was among the most common
  • regularly dealt with COVID-19 + patients and many more diseases on a daily bases
  • Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
  • Monitored patients for signs of adverse reactions or other abnormalities of significance.

Crown Point Parks Department - Customer Service

Crown point Parks Department
Crown Point, IN
06.2016 - 08.2020
  • Restocked all food as needed
  • Repaired food machines as needed
  • Sold food & snacks
  • Handled entrance fees
  • Took calls and messages
  • Maintained cleanliness of establishment
  • Trained new employees at multiple locations Counted money in drawers at beginning and end of each shift
  • Opened and closed shop on a daily basis
  • Worked at multiple locations at once

Education

B.H.A. Bachelor of Health Administration - Health Administration

Governors State University
University Park, Illinois
05-2025

Associate of Science: Health Care Specialist - Healthcare

Ivy Tech Community College of Indiana
Indianapolis, IN
05-2021

Associate of Science: Health Care Specialist - Healthcare

Indiana University Northwest
Gary, IN
05-2021

Skills

  • Purchase Assistance
  • Guest Relations
  • Adaptive Team player
  • Problem solver
  • Team Leader
  • Active listener
  • Inventory control
  • Quality Management
  • Fluent in Spanish
  • Proficient in Microsoft Word,Powerpoint,Excel, etc
  • Client Relations
  • Call handling
  • Fee Collection
  • Coffee expertise
  • Espresso machine operation
  • New Hire Training

Languages

Spanish
Professional
English
Native/ Bilingual

Certification

  • Certified in Adult and Pediatric CPR/AED
  • Certified as a Certified Nursing Assistant
  • Certified in Dementia Care
  • Certified in Pre-Nursing Studies

Affiliations

  • Volunteer Work

Crown Point Youth Soccer Girls (04/2018-08/2018) - Assistant coach for the Crown Point Youth Soccer Girls Teams

Timeline

Internship

Riverside Medical Center, Inc.
01.2025 - 05.2025

Director of First Impressions

Ignite medical resorts
06.2023 - Current

Radiology Aide

Community Hospital Munster
08.2021 - 05.2022

Crown Point Parks Department - Customer Service

Crown point Parks Department
06.2016 - 08.2020

B.H.A. Bachelor of Health Administration - Health Administration

Governors State University

Associate of Science: Health Care Specialist - Healthcare

Ivy Tech Community College of Indiana

Associate of Science: Health Care Specialist - Healthcare

Indiana University Northwest

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