Brandon Garmon
Fort Payne,AL
Summary
IT professional with diverse experience in analyzing and optimizing IT systems to enhance performance. Proven ability to achieve impactful results through team collaboration and adaptability to changing needs. Known for strong analytical skills and effective communication.
Overview
12
12
years of professional experience
Work History
IT Analyst
The Children's Place
04.2024 - Current
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Demonstrated respect, friendliness and willingness to help wherever needed
- Gained extensive knowledge in data entry, analysis and reporting
- Gained strong leadership skills by managing projects from start to finish
- Worked effectively in fast-paced environments
- Excellent communication skills, both verbal and written
- Managed high levels of call flow and responded to technical support needs
- Used ticketing systems to manage and process support actions and requests
- Configured hardware, devices, and software to set up work stations for employees
- Created user accounts and assigned permissions
- Installed, configured and maintained computer systems and network connections
- Tested new software and hardware prior to deployment
- Installed and configured operating systems and applications
- Patched software and installed new versions to eliminate security problems and protect data
- Responded to customer inquiries and provided technical assistance over phone and in person
- Developed and implemented preventive maintenance procedures
- Generated reports to track performance and analyze trends
- Maintained servers and systems to keep networks fully operational during peak periods
- Removed malware, ransomware, and other threats from laptops and desktop systems
Systems Analyst
New Tech Solutions
10.2018 - 12.2024
- Exceeded monthly goals by successfully handling over150 trouble tickets per week
- Supported system developers by creating system models, diagrams, and charts
- Boosted information sharing by enhancing interfaces between computer systems
- Managed and administered computer networks and environments, including computer hardware, software, and applications
- Oversaw installation of software programs and hardware systems to meet Ducks Unlimited requirements
- Diagnosed, troubleshot, and resolved network and system problems
- Investigated and addressed Windows XP,7, and Windows10 system issues to enhance usability and improve functionality
- Defined business goals to determine system requirements
- Evaluated and adopted new technologies to address changing OS needs
- Analyzed client support on system operation and troubleshooting
- Assessed, defined, and documented scope of projects
- Directed system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
- Taught in-depth training to users for Microsoft Office Suite and AX400, imparting knowledge of best practices for protecting data and minimizing errors
ISP/OSP Systems Administrator
Apex Systems
11.2017 - 12.2024
- Reinforced documentation on start-up, shut down, and first level troubleshooting of processes to the help desk staff
- Resolved395 weekly issues and escalated problems
- Diagnosed UNIX and Windows processing problems and applied solutions to increase base efficiency
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications
- Advocated for end-users to perform testing and problem analysis for server, desktop, and IT infrastructure work
- Configured, tested, and maintained Cisco network equipment
- Evaluated latest innovations and adopted cost-effective and useful solutions
- Planned and implemented upgrades to the system hardware and software
- Ensured network, system, and data availability and integrity through preventative maintenance and upgrades
Computer Operator II
BAE Systems
04.2015 - 12.2024
- Ensured network, system, and data availability and integrity through preventative maintenance and upgrades
- Standardized Tier1 and Tier2 level support for end-users
- Assembled company servers, computers, printers, cables, and other equipment
- Installed and maintained Microsoft software on the company's workstations
- Communicated with users through remote access and face to face troubleshooting
- Addressed user inquiries regarding computer software and hardware operation
- Approved equipment for employee use
- Provided troubleshooting to better the company's performance
- Led friendly and highly motivated help desk structure
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices
- Increased overall daily operations for200 users
Systems Support Specialist
United States Army
02.2013 - 12.2024
- Increased overall daily operations for200 users
- Developed highly empathetic client relationships and earned a reputation for exceeding help desk goals
- Updated department documentation such as license databases, infrastructure maps, and FAQs to maintain consistent response levels
- Delivered network technology training to junior team members and end-users, enhancing the knowledge base and team productivity
- Established, repaired, and optimized networks by installing wiring, cabling, and devices
- Investigated and corrected problems with peripheral equipment ensuring leaders and staff were equipped with the best IT support equipment
- Managed400 system-wide operating system and software deployments and corrected related upgrade problems
Education
No Degree - Cyber Security
My Computer Carrer
10-2024
Skills
- Data Management
- System Upgrades
- Program Installations
- Network Troubleshooting
- Remote Access Support
- System Support
- IT troubleshooting
- Customer support
- Network administration
- Risk assessment
Timeline
IT Analyst
The Children's Place
04.2024 - Current
Systems Analyst
New Tech Solutions
10.2018 - 12.2024
ISP/OSP Systems Administrator
Apex Systems
11.2017 - 12.2024
Computer Operator II
BAE Systems
04.2015 - 12.2024
Systems Support Specialist
United States Army
02.2013 - 12.2024
No Degree - Cyber Security
My Computer Carrer
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