Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Brandon Garner

El Cajon,CA

Summary

Driven, enthusiastic, knowledgeable Sales and Management Professional with 5 years of experience performing at the highest level of bsuiness proving leadership and rapport expertise.

Overview

5
5
years of professional experience

Work History

General Manager

Super Star Car Wash
08.2023 - 10.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Assistant Manager

Super Star Car Wash
06.2023 - 08.2023
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Shift Manager

Super Star Car Wash
05.2023 - 06.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Assistant Manager

Wendy's
12.2022 - 05.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Operations/ Front desk

LA Fitness
01.2022 - 08.2022
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
  • Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.

Field Sales Leader

Super Star Car Wash
04.2020 - 01.2022
  • Increased sales revenue by implementing effective sales strategies and building strong client relationships.
  • Collaborated with cross-functional teams to develop tailored solutions for unique customer needs, resulting in enhanced client satisfaction.
  • Conducted regular market research to stay informed on industry trends, allowing for the development of competitive sales strategies.
  • Improved territory coverage by optimizing route planning, leading to greater efficiency in reaching potential clients.

Sales Trainer

Super Star Car Wash
01.2020 - 04.2020
  • Established clear expectations for desired outcomes at the onset of each course module or training session.
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Developed and led one on one training courses to align with corporate sales and service goals.
  • Site conversion increased by 15% in the first month of training

Sales Representative

Super Star Car Wash
06.2019 - 01.2020


  • Promote sales by pitching over 200 times a day with a conversion rate of 28% or more
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Improved reviews 1.4 stars by delivering superb customer service and resolving every issue that came my way
  • Built rapport with customers meeting, greeting, and building customer relationships
  • Broke the company record for sales made in a day by 16 sales

Education

Some College - Business Administration

California State University San Marcos
San Marcos, California
12-2022

High School Diploma - S.T.E.M

Foothills High School
San Marcos, CA
07.2022

Skills

  • Building Rapport
  • Customer Service
  • Closing Sales
  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Time Management
  • Team Leadership
  • Lead Generation
  • Persuasion
  • Effective leader

Accomplishments

  • Addressed and resolved various customer questions and concerns.
  • Promoted sales by pitching over 100 times a day to several customers with a turnover rate of 36%.
  • Enhanced employee efficiency raising store rating from 3.7 stars to 4.1.
  • Maintained consistent performance and raised my store from 11,000 to 12,000 members and received an award for highest amount of memberships in the company.
  • Employed and trained an exceptional team constantly demonstrating leading company performance and taught new members to work together to raise spirits and keep customers coming back.
  • Generated 100+ leads in 1 week exceeding goal by 15% or more.
  • Improved reviews 10% by delivering superb customer service and resolving every issue that came my way.
  • Convinced 8 customers in 1 day to pay their outstanding balance resulting in an increase of profits for the company and commission for myself.
  • Built rapport with customers meeting, greeting, and delivering quality customer service. I had memorized names and key details to enhance relationships.
  • Performed as the #1 Sales Rep consistently for 2 1/2 years.
  • Assigned to train other oncoming salesman due to proof of sales expertise.
  • Broke the company record for sales made in a day by 16 sales.
  • Maintained a conversion rate from non-members to members of about 28%.
  • Given a $1/hr raise due to outstanding performance.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

General Manager

Super Star Car Wash
08.2023 - 10.2024

Assistant Manager

Super Star Car Wash
06.2023 - 08.2023

Shift Manager

Super Star Car Wash
05.2023 - 06.2023

Assistant Manager

Wendy's
12.2022 - 05.2023

Operations/ Front desk

LA Fitness
01.2022 - 08.2022

Field Sales Leader

Super Star Car Wash
04.2020 - 01.2022

Sales Trainer

Super Star Car Wash
01.2020 - 04.2020

Sales Representative

Super Star Car Wash
06.2019 - 01.2020

Some College - Business Administration

California State University San Marcos

High School Diploma - S.T.E.M

Foothills High School
Brandon Garner