Driven, enthusiastic, knowledgeable Sales and Management Professional with 5 years of experience performing at the highest level of bsuiness proving leadership and rapport expertise.
Overview
5
5
years of professional experience
Work History
General Manager
Super Star Car Wash
08.2023 - 10.2024
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and implemented strategies to increase sales and profitability.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Assistant Manager
Super Star Car Wash
06.2023 - 08.2023
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Shift Manager
Super Star Car Wash
05.2023 - 06.2023
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Assistant Manager
Wendy's
12.2022 - 05.2023
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Operations/ Front desk
LA Fitness
01.2022 - 08.2022
Streamlined front desk operations for increased efficiency and improved customer service.
Improved overall guest experience by maintaining a clean and welcoming reception area.
Enhanced guest satisfaction by providing efficient check-in and check-out processes.
Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
Field Sales Leader
Super Star Car Wash
04.2020 - 01.2022
Increased sales revenue by implementing effective sales strategies and building strong client relationships.
Collaborated with cross-functional teams to develop tailored solutions for unique customer needs, resulting in enhanced client satisfaction.
Conducted regular market research to stay informed on industry trends, allowing for the development of competitive sales strategies.
Improved territory coverage by optimizing route planning, leading to greater efficiency in reaching potential clients.
Sales Trainer
Super Star Car Wash
01.2020 - 04.2020
Established clear expectations for desired outcomes at the onset of each course module or training session.
Assessed training program effectiveness on regular basis and improved upon deficient areas.
Developed and led one on one training courses to align with corporate sales and service goals.
Site conversion increased by 15% in the first month of training
Sales Representative
Super Star Car Wash
06.2019 - 01.2020
Promote sales by pitching over 200 times a day with a conversion rate of 28% or more
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Improved reviews 1.4 stars by delivering superb customer service and resolving every issue that came my way
Built rapport with customers meeting, greeting, and building customer relationships
Broke the company record for sales made in a day by 16 sales
Education
Some College - Business Administration
California State University San Marcos
San Marcos, California
12-2022
High School Diploma - S.T.E.M
Foothills High School
San Marcos, CA
07.2022
Skills
Building Rapport
Customer Service
Closing Sales
Leadership and team building
Problem Resolution
Operations Management
Team Player
Time Management
Team Leadership
Lead Generation
Persuasion
Effective leader
Accomplishments
Addressed and resolved various customer questions and concerns.
Promoted sales by pitching over 100 times a day to several customers with a turnover rate of 36%.
Enhanced employee efficiency raising store rating from 3.7 stars to 4.1.
Maintained consistent performance and raised my store from 11,000 to 12,000 members and received an award for highest amount of memberships in the company.
Employed and trained an exceptional team constantly demonstrating leading company performance and taught new members to work together to raise spirits and keep customers coming back.
Generated 100+ leads in 1 week exceeding goal by 15% or more.
Improved reviews 10% by delivering superb customer service and resolving every issue that came my way.
Convinced 8 customers in 1 day to pay their outstanding balance resulting in an increase of profits for the company and commission for myself.
Built rapport with customers meeting, greeting, and delivering quality customer service. I had memorized names and key details to enhance relationships.
Performed as the #1 Sales Rep consistently for 2 1/2 years.
Assigned to train other oncoming salesman due to proof of sales expertise.
Broke the company record for sales made in a day by 16 sales.
Maintained a conversion rate from non-members to members of about 28%.
Given a $1/hr raise due to outstanding performance.