Brandon Garrett
Chicago,IL
Summary
Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in knowledge of Alpha Header Entry, CE2000, Medicare Part D and Medicaid. Adept at scheduling and medical billing with talent for collaboration and eye for detail. Successful at comprehensive patient education and the customer experience.
Overview
9
9
years of professional experience
Work History
Loan Processing Officer
Enova International
07.2021 - Current
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with customers daily to request information and complete paperwork.
Call Center Customer Service Representative
Advocate Medical Group
06.2020 - 12.2020
- Input data into the company computer platform to keep each customer record updated
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Data Entry Specialist
Cigna/Accredo Health Group
10.2018 - 05.2020
- Opened orders as needed, verified eligibility, checked income documents with application to assure eligibility for the program and input the prescription using the proper procedure
- Forward incomplete or rejected scripts to appropriate department for resolution and track status in the
- Initiate and document correspondence
- Completed over 51 prescriptions per hour with a 96% accuracy rate
- Identified and corrected data entry errors to prevent duplication across systems
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
Patient Access Representative II
Cigna/Accredo Health Group
02.2018 - 10.2018
- Handled inbound client insurance claims
- Review requests from doctors and pharmacists
- Billed various Co-Pay assistance programs on client's behalf
- Provide daily customer service support to patients to get or give needed information
- Knowledgeable in billing Medicare part D, Medicaid, Managed Medicaid or Commercial
- Processed claims using Rxhome or CE2000 for secondary insurance
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Claims Specialist
Service Master Corporation
02.2017 - 02.2018
- Performed outbound calls to franchise locations, insurance companies and insurance policyholder's,
- Resolved customer service concerns using good listening skills, probing questions and paraphrasing to check for understanding
- Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Conducted full claim investigations and reported updates and legal actions.
Tax Specialist
Internal Revenue Service
11.2016 - 02.2017
- Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities Analyze and protect sensitive personal and financial information
- Analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Managed tax submissions and made sure all information complied with regulations.
- Reconciled and produced federal and state tax documents for corporate, private business and customers.
Inbound Call Center Sales Representative
Fujitsu America
05.2013 - 10.2016
- Received 40-80 inbound calls from customers daily
- Up-sold services to existing customers and increased sales by 10%
- Maintained call logs Retail Sales lead
- Assisted customers with completing quick and efficient sales transactions
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Education
Associate of Arts - Multidisciplinary Studies
Grantham University
12.2019
Skills
- Customer service (10 years)
- Benefits (3 years)
- Billing (3 years)
- Call Center (10years)
- Data Entry (9 years)
- Payment Processing
- Medicare
- Medicaid (3 years)
- Medical Billing
- Customer Accounts Management
- Loan Processing Management
- Complex Problem-Solving
- Collecting Information
- Customer Relations
- Tech Support
Timeline
Loan Processing Officer
Enova International
07.2021 - Current
Call Center Customer Service Representative
Advocate Medical Group
06.2020 - 12.2020
Data Entry Specialist
Cigna/Accredo Health Group
10.2018 - 05.2020
Patient Access Representative II
Cigna/Accredo Health Group
02.2018 - 10.2018
Claims Specialist
Service Master Corporation
02.2017 - 02.2018
Tax Specialist
Internal Revenue Service
11.2016 - 02.2017
Inbound Call Center Sales Representative
Fujitsu America
05.2013 - 10.2016
Associate of Arts - Multidisciplinary Studies
Grantham University
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