Brandon George
McSherrystown,PA
Summary
Punctual and self-sufficient with experience delivering superior levels of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. Responsible individual talented in working as part of effective teams or in solitary roles. Focused, reliable and committed to client satisfaction. Looking to join an organization as a professional.
Overview
9
9
years of professional experience
Work History
General Laborer, Industrial
R.H. Sheppard
Hanover, PA
10.2023 - Current
- Assisted in the assembly of components for machinery or equipment.
- Completed assigned tasks within established deadlines set by management.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Assisted team members with various tasks as requested by supervisor.
- Inspected equipment regularly for signs of wear and tear or malfunctioning.
- Maintained warehouse organization by placing items in designated areas.
- Reported any safety hazards or defective machinery to supervisors immediately.
- Monitored machine operations to detect problems and make necessary adjustments.
- Checked finished products against quality standards before shipping them out.
Veterinary Receptionist
Lehigh Valley Animal Hospital
Allentown, PA
09.2022 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Processed financial transactions for clients.
- Worked with clients to processes all financial transactions.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Gathered, transcribed and typed medical information into charts.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Compiled physical and digital documents, charts and reports.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Front Desk Receptionist
Blue Rocks Family Campground
Lenhartsville, PA
09.2018 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Managed customer complaints and rectified issues to complete satisfaction.
Snack Bar Attendant
Robin Hill RV Resort & Campground
Lenhartsville, PA
04.2015 - 10.2017
- Took orders from customers cheerfully to maintain professional and welcoming appeal of snack area.
- Restocked condiments, service supplies and snack bar foods throughout shifts to stay ahead of customer demands.
- Cooked items to order and watched times to avoid overcooking and deliver fresh food.
- Performed frequent sanitation procedures when handling and preparing food.
- Opened and closed stand properly by turning on or shutting down machines and warming and storing food properly.
- Prepared and promptly served food, beverages and desserts to customers.
- Followed directions and recipes to prepare food and operate cooking equipment.
- Prepared bills, handled cash and credit card transactions and distributed change.
- Processed and completed cash transactions promptly, providing accurate change and order receipts.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Assembled and served meals according to specific guest requirements.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Education
Bachelor of Arts - Communication Arts And Sciences
Penn State Berks
Wyomissing, PA05.2022
Skills
- Call Answering and Routing
- Reliable and Punctual
- Customer Service-Oriented
- Visitor and Customer Relations
- Prioritization and Time Management
- Courteous and Professional
- Verbal and Written Communication
- Computer Proficiency
- Microsoft Office
- Positive Attitude and Energetic
- Customer Complaint Resolution
- Cash Transactions
- Customer Assistance and Interaction
Timeline
General Laborer, Industrial
R.H. Sheppard
10.2023 - Current
Veterinary Receptionist
Lehigh Valley Animal Hospital
09.2022 - Current
Front Desk Receptionist
Blue Rocks Family Campground
09.2018 - Current
Snack Bar Attendant
Robin Hill RV Resort & Campground
04.2015 - 10.2017
Bachelor of Arts - Communication Arts And Sciences
Penn State Berks
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