Brandon Gerald
Scranton,SC
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technician
Dish Network Corp
Den, CO
04.2006 - Current
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Kept records of parts and equipment used in projects to update inventory.
- Used register system to ring up customer purchases, process payments, and issue receipts.
- Completed scheduled appointments on time to drive quality service.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Installed new components or replaced defective parts to restore functionality.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Assisted in the development of disaster recovery plans for critical IT infrastructure components.
- Replaced defective components or parts as needed.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Lake City High
Lake City01-2004
Skills
- Troubleshooting
- Friendly, positive attitude
- Sale products
- Install alarm systems ( Nest, Ring, Simplisafe , ADT)
- Networking
- Customer Communication
- Mounting TVs,
- Install surround Systems
Languages
English
Professional
Certification
- ADT
- Dish Coach to train new hires
- Hughes Net
- On Tech
Accomplishments
- Dish Coach certified to train new employees
References
References available upon request.
Timeline
Technician
Dish Network Corp
04.2006 - Current
- ADT
- Dish Coach to train new hires
- Hughes Net
- On Tech
High School Diploma -
Lake City High
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