Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brandon Giancarlo

Virginia Beach,VA

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Radiology Secretary

Sentara
Virginia Beach, VA
01.2021 - Current
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Performed basic clerical duties such as typing, copying, filing.
  • Collected payment information from patients for billing purposes.
  • Coordinated transportation services when necessary for patients requiring additional testing or treatments outside the facility.
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Processed incoming and outgoing mail, faxes, and emails in a timely manner.
  • Facilitated communication between radiologists, referring physicians, nurses and other hospital personnel.
  • Assisted with preparation of films prior to interpretation by Radiologist.
  • Interviewed patients to complete case histories and intake forms.
  • Scheduled appointments for radiologists and other healthcare professionals.
  • Answered multi-line telephone system, responded to inquiries and directed calls appropriately.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Managed appointment reminders via phone calls or text messages.
  • Verified accuracy of all patient demographic information before entering into computer system.
  • Scheduled and confirmed patient appointments and consultations.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Completed relevant insurance and other claim forms.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Maintained an inventory of office supplies and ordered as needed.
  • Organized patient files, including the scanning of documents into electronic medical record systems.
  • Ensured compliance with HIPAA regulations regarding privacy and security of patient information.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

Radiology Technician Assistant

Sentara
Virginia Beach, VA
01.2020 - 01.2021
  • Fostered relationships with patients to minimize anxiety and distress and enhance cooperation.
  • Maintained imaging equipment, assessing for issues and proper functionality after each use, troubleshooting concerns and escalating major issues to maintenance staff.
  • Provided assistance to physicians and other technologists during complex procedures.
  • Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
  • Helped patients feel comfortable with procedures by explaining steps and answering questions.
  • Assisted radiologists in preparing patients for imaging procedures by positioning and immobilizing them on examination tables.
  • Reviewed patient medical history forms prior to exams being performed in order to identify any potential risks or contraindications related to the exam being requested.
  • Documented findings accurately into electronic health records systems for future reference by physicians.
  • Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.
  • Provided technical support to radiologists during diagnostic imaging procedures including MRI, CT scans, X-rays, ultrasounds, and nuclear medicine studies.
  • Answered incoming calls from patients seeking assistance or answers about their radiology services or treatments.
  • Greeted patients upon arrival and collected necessary paperwork from them before their appointments began.
  • Completed general administrative tasks to support radiology department.
  • Cleaned and sterilized instruments used in radiological examinations after each procedure was completed.
  • Processed images using digital imaging techniques such as PACS.
  • Performed general administrative duties such as filing documents, scheduling appointments, taking payments from patients.
  • Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
  • Reset examination rooms between appointments by cleaning surfaces and restocking supplies.
  • Explained radiology procedures to patients, ensuring patient cooperation and comfort during exams.
  • Assisted in the maintenance of departmental supplies inventory levels by ordering necessary items when needed.
  • Offered assistance in dressing or changing seriously ill, injured and disabled patients.
  • Maintained records of patient histories, test results, and other pertinent information.
  • Collaborated with other healthcare professionals in order to provide comprehensive patient care services.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.
  • Answered all calls per shift to assist with customer questions and concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delivered products to customer locations on time.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Utilized mobile imaging and x-ray equipment in trauma centers, operating rooms, emergency rooms and patient bedsides.

Patient Transporter

Sentara
Virginia Beach, VA
08.2019 - 02.2020
  • Couriered items within hospital, delivering to appropriate individuals.
  • Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
  • Greeted patient and explained transport plan and destination.
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Changed bed linens, drapes or cubicle curtains.
  • Removed deceased patients from units to transport to morgue.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Followed all safety guidelines while transporting patients in a wheelchair or bed.
  • Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
  • Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
  • Lifted patients to move off beds, examination tables or stretchers.
  • Disinfected and properly stored transport equipment.
  • Moved patients in and out of vehicles and lifted on and off beds.
  • Responded promptly and appropriately to requests for assistance from hospital staff.
  • Adhered strictly to HIPAA regulations concerning confidentiality of patient information.
  • Assisted nurses with patient transfers, using proper body mechanics and safety measures.
  • Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
  • Maintained schedules by delivering patients safely and on time to procedure rooms.
  • Changed soiled bed linens, drapes and cubicle curtains.
  • Checked wheelchair and stretcher functionality prior to patient pick up.

Assistant Store Manager

Famous Footwear Outlet
Norfolk, VA
01.2018 - 08.2019
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Maintained inventory by checking merchandise to determine levels.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Education

Bachelor of Science - Health Administration

Old Dominion University
Norfolk, VA
05-2024

Social Sciences

Tidewater Community College
Norfolk, VA
12-2018

Skills

  • Medical Records Maintenance
  • Effective Communication Abilities
  • Medical Terminology Proficiency
  • Insurance Verification
  • Patient Scheduling
  • Electronic Recordkeeping
  • Data Entry
  • Referral Verification
  • Documentation Review
  • Patient Interviews
  • EHR Software
  • Appointment Setting
  • CPR Certified
  • Appointment Scheduling
  • Inventory Management
  • Sterilizing Procedures
  • Supply Ordering
  • Office Management
  • Administrative Support
  • Medical Charting
  • Epic Systems
  • Office Reception
  • Critical Thinking

Certification

  • BLS Certification

References

References available upon request.

Timeline

Radiology Secretary

Sentara
01.2021 - Current

Radiology Technician Assistant

Sentara
01.2020 - 01.2021

Patient Transporter

Sentara
08.2019 - 02.2020

Assistant Store Manager

Famous Footwear Outlet
01.2018 - 08.2019

Bachelor of Science - Health Administration

Old Dominion University

Social Sciences

Tidewater Community College

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Brandon Giancarlo