Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Gilreath

Brandon Gilreath

Portsmouth ,VA

Summary

Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills. Seasoned Sales Supervisor with outstanding leadership and analytical abilities. Over [Number] years of industry experience and exceptional sales acumen. Skilled in motivating and coordinating teams. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

16
16
years of professional experience

Work History

Sales Supervisor

Best Buy
Chesapeake, VA
03.2020 - Current
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Checked store merchandise regularly for proper display and replenishment.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Arranged items in favorable positions and areas of store for optimal sales.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
  • Administered performance reviews and held workshops to improve performance of team.

Store Manager

Metro By T-Mobile
Portsmouth, VA
04.2018 - 09.2020
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Front End Supervisor

Outback Steakhouse
Chesapeake, VA
06.2014 - 03.2020
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.

Sales Associate

Walmart
Portsmouth, VA
09.2018 - 03.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Restaurant Supervisor

IHOP
Portsmouth, VA
08.2009 - 03.2014
  • Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.

Education

Woodrow Wilson High School
Portsmouth, VA
06.2006

Skills

  • Customer Complaint Resolution
  • Cost Control
  • Coaching and Mentoring
  • Payment Processing
  • Retail Employee Training
  • Staff Coaching and Training
  • Staff Supervision
  • Management Training
  • Operational Standards
  • Order Management
  • Shrink Reduction
  • Employee Performance Evaluations
  • Multitasking and Organization
  • Corrective Actions
  • Merchandise Quality Assurance
  • Positive Reinforcement

Timeline

Sales Supervisor

Best Buy
03.2020 - Current

Sales Associate

Walmart
09.2018 - 03.2019

Store Manager

Metro By T-Mobile
04.2018 - 09.2020

Front End Supervisor

Outback Steakhouse
06.2014 - 03.2020

Restaurant Supervisor

IHOP
08.2009 - 03.2014

Woodrow Wilson High School

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Brandon Gilreath