Brandon Gleason
Depew,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mail Handler
United States Postal Service, USPS
08.2018 - Current
- Used automated mail processing equipment to sort and collate mail.
- Prioritized time-sensitive materials by recognizing urgent markings or deadlines, ensuring prompt delivery without compromising quality standards.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Supported facility operations by performing routine maintenance tasks on equipment, ensuring optimal functionality at all times.
- Proved successful working within tight deadlines and a fast-paced environment.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Assisted in the training of new employees, sharing best practices for effective mail handling procedures.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
Union Steward
United States Postal Service, USPS
06.2020 - Current
- Educated new employees on their rights, benefits, and responsibilities as union members during orientation sessions.
- Maintained accurate records related to member concerns, grievances filed, resolutions achieved, and other pertinent data for future reference or analysis purposes.
- Provided guidance to fellow stewards in handling challenging situations or navigating difficult decisions within their roles as representatives of their peers.
- Enhanced member satisfaction by addressing grievances promptly and effectively.
- Improved labor relations by mediating disputes and promoting a supportive work environment.
- Assisted in the resolution of conflicts involving both union members and non-union employees, maintaining harmony in the workforce.
- Facilitated open communication channels between union leadership, membership, and management teams to ensure transparency in decision-making processes.
- Ensured fair treatment of all workers through diligent investigation of labor practices and potential violations.
- Maintained compliance with union contracts through careful review and communication of relevant information to members.
- Enhanced union members' satisfaction by addressing their concerns and resolving grievances in a timely manner.
RP
United States Navy
12.2017 - 07.2018
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Lead Site Security Guard
Amherst Security Professionals
10.2016 - 12.2017
- Patrolled and monitored premises in company vehicle and by foot.
- Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Complied with all company policies, local laws, and regulations governing security guard duties.
- Managed access to restricted areas using key cards or codes to ensure only authorized individuals entered secure spaces.
Manager
McDonald's
06.2014 - 12.2017
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Criminal Justice
Erie Community College
Buffalo, NYHigh School Diploma -
Lancaster High School
Lancaster, NY06.2016
Skills
- Effective communication
- Time management
- Delegation skills
- Active listening
- Organizational skills
- Analytical thinking
- Conflict resolution
- Leadership qualities
- Policy interpretation
Certification
- OJI Training
- Steward Training
- Power Equipment Trainer
- New York State Guard Licensing
Timeline
Union Steward
United States Postal Service, USPS
06.2020 - Current
Mail Handler
United States Postal Service, USPS
08.2018 - Current
RP
United States Navy
12.2017 - 07.2018
Lead Site Security Guard
Amherst Security Professionals
10.2016 - 12.2017
Manager
McDonald's
06.2014 - 12.2017
No Degree - Criminal Justice
Erie Community College
High School Diploma -
Lancaster High School
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