Brandon Goldsmith

• Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
• Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
• Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
• Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
• Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
• Expedited problem resolution by effectively liaising between key stakeholders including customers, management, engineering staff, and suppliers.
• Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
• Assisted in the development of departmental goals aligned with company objectives while maintaining focus on safety protocols.
• Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
• Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
• Ensured compliance with regulatory standards through meticulous recordkeeping of maintenance logs, inspection reports, and warranty information.
• Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
• Managed on-site and off-site installation, repair, maintenance, and test tasks.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Followed safety procedures to avoid injuries in field.
• Operated hand tools and power equipment according to company safety procedures.
• Responded quickly to emergency maintenance requests for timely on-call support.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
• Maintained company field response vehicle stocked with repair and replacement parts valued over $5,000.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Tested systems, noting issues and completing preventive maintenance.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Worked with diverse types of weather and ground conditions.
• Demonstrated to customers proper methods for operating equipment after it had been installed.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Reduced downtime for machines through proactive identification and resolution of technical issues.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Collaborated with cross-functional teams to ensure timely completion of complex projects.
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• Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
• Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
• Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
• Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
• Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
• Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
• Expedited problem resolution by effectively liaising between key stakeholders including customers, management, engineering staff, and suppliers.
• Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Managed on-site and off-site installation, repair, maintenance, and test tasks.
• Operated hand tools and power equipment according to company safety procedures.
• Responded quickly to emergency maintenance requests for timely on-call support.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Established positive customer relationships by providing punctual, cost-effective solutions.
• Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.

• Enhanced slot machine performance by conducting regular maintenance and troubleshooting tasks.
• Implemented efficient scheduling for all technicians, leading to improved response times and customer satisfaction.
• Increased revenue by identifying and recommending strategic machine replacements and upgrades.
• Streamlined repair processes through the creation of detailed documentation and procedures for technicians.
• Maximized operational efficiency with thorough monitoring of machines'' software updates and hardware upgrades.
• Ensured compliance with gaming regulations, conducting regular audits on all slot machines in the facility.
• Reduced downtime by swiftly addressing technical issues as they arose, ensuring machines remained available for use during peak hours.
• Coordinated training sessions for new hires, fostering a knowledgeable team equipped to handle various technical scenarios.
• Collaborated effectively with other departments, facilitating seamless communication regarding machine repairs or replacements.
• Improved technician productivity by developing performance metrics and providing constructive feedback during evaluations.
• Optimized inventory management practices by regularly tracking parts usage and adjusting reorder levels accordingly.
• Safeguarded company assets through strict adherence to security protocols during cash handling or sensitive data access procedures.
• Mentored junior technicians in advanced troubleshooting techniques, resulting in a more skilled workforce capable of tackling complex problems independently.
• Developed preventative maintenance programs that extended the lifespan of slot machines while minimizing unplanned service interruptions.
• Played an instrumental role in remodeling casino floor layouts, increasing player engagement within designated areas successfully.
• Fostered a positive work environment by cultivating open lines of communication, promoting team collaboration, and resolving conflicts promptly.
• Created and maintained daily and weekly reports for upper management.
• Scheduled and oversaw maintenance, repair and installation activities.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Supervised team of installers and mechanics to complete work on time and to company standards.
• Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
• Managed efficient teams of up to 8 employees.
• Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
• Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
• Organized ongoing maintenance schedules to boost system performance.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

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• Improved customer satisfaction by addressing concerns and resolving issues promptly and professionally.
• Increased efficiency in slot machine operations through routine maintenance and timely repairs.
• Enhanced team performance by providing ongoing training and coaching to staff members.
• Contributed to a positive work environment by fostering strong relationships with colleagues and management.
• Managed inventory levels of gaming tokens, cash, and supplies to maintain smooth operations on the casino floor.
• Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
• Supported compliance efforts by maintaining up-to-date knowledge of regulatory requirements governing casino operations.
• Collaborated with other departments such as security, surveillance, and food and beverage operations for seamless integration of services offered within the establishment.
• Contributed to a safe gaming environment by enforcing strict adherence to established policies regarding age verification, intoxication prevention measures, among others.
• Developed strong working relationships with vendors, suppliers, manufacturers, and industry professionals to stay informed about emerging trends in the gaming sector.
• Evaluated employee performance regularly against established benchmarks for continuous improvement opportunities in productivity levels within the department.
• Trained, supervised and evaluated workers.
• Performed paperwork required for monetary transactions.
• Eliminated customer service issues by quickly resolving disputes and correcting problems.
• Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
• Efficiently managed accurate money transfers and protected transactions with standardized procedures.
• Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
• Contacted security department to discuss potential or confirmed illegal activities and cheating.
• Enforced safety rules and removed safety hazards while monitoring gaming floors.
• Answered patron queries about machine functions, table parameters and other gambling floor items.
• Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.

• Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
• Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
• Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
• Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
• Streamlined the installation process for new slot machines, reducing downtime and minimizing disruptions to casino operations.
• Conducted thorough evaluations of gaming machines, identifying areas for improvement or potential issues before they escalated into larger problems.
• Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
• Developed strong relationships with clients through clear communication and active listening, resulting in repeat business opportunities.
• Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
• Worked closely with management to develop strategies for maximizing revenue generation from slot machines while minimizing costs associated with repairs and maintenance activities.
• Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
• Reset and refilled slot machines with tickets and money.
• Explained game instructions and rules to customers.
• Filled, maintained and rotated products and displays to create attractive arrangements, promote customer interest and drive sustained sales.

• Enhanced team performance by implementing effective training and coaching strategies.
• Achieved success in regional tournaments through rigorous practice sessions and continuous skill development.
• Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
• Increased player retention rates by creating a supportive environment and addressing individual needs.
• Established rapport with players'' families, maintaining open lines of communication and providing updates on progress.
• Utilized advanced data analysis techniques to optimize performance.
• Applied discipline and sense of responsibility toward all team and personal activities.
• Maintained an inviting atmosphere within the club facilities, ensuring cleanliness and orderliness at all times.
• Coordinated with other department supervisors to ensure smooth integration of services throughout different areas of the facility.
• Set high standards for quality service delivery while empowering employees to take ownership of their roles.

• Increased player retention rates by creating a supportive environment and addressing individual needs.
• Maintained drive and determination to obtain personal and team objectives and goals.
• Achieved lifelong aspiration through proven work ethic, dedication and visualization.
• Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
• Attended all practices, meetings on time.