Brandon Gomez
Deltona,Fl
Summary
United States Marine Corps veteran with experience as an infantryman. Deployed twice to the Asia Pacific and Middle East regions. Developed strong leadership skills in dynamic and diverse environments, honing the ability to adapt and excel under pressure.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Escalation Supervisor
Chase Bank
Lake Mary, FL
11.2024 - Current
- Contributed to organizational growth by sharing insights from escalation experiences with relevant stakeholders, informing decisions on product improvements or policy updates.
- Improved overall company reputation by consistently delivering exceptional customer service during escalations.
- Fostered a positive work environment by actively supporting team members in their personal development goals and career aspirations.
- Maintained accurate records of all escalations, tracking trends and identifying areas for improvement.
- Collaborated closely with other departments to ensure seamless handover of escalated cases when necessary.
- Safeguarded the company''s reputation by maintaining a high level of professionalism and integrity in all interactions with customers, colleagues, and external partners.
Collection Specialist
Chase Bank
Lake Mary, FL
03.2023 - 11.2024
- Resolved payment issues for credit card accounts with varying degrees of delinquency.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
Global Real Estate Advisor
Premier Sotheby's International Realty
Lake Mary, FL
08.2022 - 03.2023
- Collaborated with clients to align luxury real estate properties with their preferences.
- Ensured all documentation was accurately filled and submitted to maintain transaction efficiency.
- Negotiated favorable contract terms for clients, resulting in significant cost savings and successful transactions.
- Provided exceptional customer service to maintain a high level of client satisfaction and generate referrals.
Listing Consultant
Mark Spain Real Estate
Orlando, FL
01.2022 - 08.2022
- Work as a Listing Consultant ensuring that clients get the expertise and help when it comes to listing their property on the market.
- Help with clients with showings and even souring investor offers for their properties ensuring they get the absolute best offer for them.
- Provided superior client service, creating lasting impressions.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Sales Associate
Prime Tech 360
Longwood, FL
11.2020 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Infantryman
U.S. Marine Corps
01.2014 - 01.2018
- Directed use of multiple weapons and equipment exceeding $13,000 in value per person.
- Kept up to date records on all team members and ordering more rounds and supplies for the whole fire team as needed from time to time.
- Provided leadership to over 3 personnel in a fire team.
- Effectively managed a diverse workforce and tasks allowing for mission accomplishment.
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Enhanced team efficiency by conducting regular training sessions and tactical drills.
Education
Seminole State College
Sanford, FlReal Estate License
Gold Coast School
Orlando01.2021
High School Diploma - undefined
Lyman High School
01.2014
Skills
- Leadership experience
- Able to resolve conflict
- Bilingual
- Desire to improve myself and others
Certification
Florida Real Estate license
Languages
Spanish
Native or Bilingual
Timeline
Escalation Supervisor
Chase Bank
11.2024 - Current
Collection Specialist
Chase Bank
03.2023 - 11.2024
Global Real Estate Advisor
Premier Sotheby's International Realty
08.2022 - 03.2023
Listing Consultant
Mark Spain Real Estate
01.2022 - 08.2022
Sales Associate
Prime Tech 360
11.2020 - 11.2021
Infantryman
U.S. Marine Corps
01.2014 - 01.2018
High School Diploma - undefined
Lyman High School
Seminole State College
Real Estate License
Gold Coast School