Brandon Gonzalez
Fort Worth
Summary
Client-focused financial services professional with 6+ years of experience across retirement planning, brokerage support, and health savings accounts. Series 7 licensed with a strong understanding of IRS regulations, qualified/non-qualified plans, and account compliance. Known for building lasting client relationships, navigating complex account issues, and delivering high-touch service in fast-paced environments. Strong project management skills, with a proven ability to collaborate cross-functionally to drive operational efficiency and client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Non-Qualified Plan Administrator
Newport-Ascensus
10.2021 - Current
- Serve as the primary contact for institutional clients regarding Nonqualified Deferred Compensation Plans.
- Manage a book of 20–25 clients, coordinating all plan events across 1–10 plans per client.
- Ensure compliance with all 409A regulations for plan transactions and client interactions.
- Collaborate with Relationship Managers to enhance client satisfaction and strengthen partnerships.
Multiple Client Service Roles | Retirement
Fidelity Investments
08.2017 - 10.2021
- Progressed through four increasingly senior roles across Defined Contribution, Tax-Exempt Plans, Health Savings Accounts, and Retirement Brokerage.
- Managed 50+ client calls daily, delivering support on account maintenance, distributions, trading, and plan rules.
- Guided clients through IRS regulations, qualified plan rules, and brokerage account options for tax-advantaged strategies.
- Acted as HSA subject matter expert, consulting with both retail clients and internal teams.
- Ensured compliance by utilizing monitoring tools to validate transactions met IRS standards.
- Developed strong client relationships through consultative conversations and service excellence.
Compliance Support Analyst
Star Floors
02.2017 - 08.2017
- Audited sales orders to ensure accuracy and compliance with fulfillment procedures.
- Resolved sales order issues and served as liaison between operations and territory managers.
- Maintained order workflow tracking and ensured all compliance documentation was complete.
Flooring Sales Specialist
The Home Depot
07.2012 - 01.2017
- Delivered exceptional service to customers, leading to increased sales and repeat business.
- Contributed over $100,000 in new customer revenue through consultative selling strategies.
- Recognized as a top associate and promoted based on initiative and performance.
Education
Bachelor of Business Administration - Finance
University of North Texas
Denton, TX2016
Skills
- Retirement Plan Administration
- Brokerage Operations
- IRS Compliance & Regulations
- Health Savings Accounts (HSAs)
- Client Relationship Management
- High-Volume Call Center Experience
- Financial Customer Service
- Problem Resolution
- CRM Tools (eg, Salesforce)
Certification
- FINRA Series 7 – General Securities Representative
Timeline
Non-Qualified Plan Administrator
Newport-Ascensus
10.2021 - Current
Multiple Client Service Roles | Retirement
Fidelity Investments
08.2017 - 10.2021
Compliance Support Analyst
Star Floors
02.2017 - 08.2017
Flooring Sales Specialist
The Home Depot
07.2012 - 01.2017
Bachelor of Business Administration - Finance
University of North Texas
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