Summary
Work History
Overview
Education
Skills
Languages
Timeline
Certification
6a
Brandon Gonzalez

Brandon Gonzalez

Garland,TX

Summary

Accomplished Brand Ambassador at Lucky Marketing and Promotions, skilled in customer service and effective communication. Enhanced team performance through targeted coaching, boosting customer satisfaction. Proven ability to resolve conflicts and foster collaboration, resulting in increased client retention. Adept at strategic planning and aligning objectives with company vision.

Work History

Brand Ambassador

Lucky Marketing And Promotions
05.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced customer satisfaction by resolving issues promptly and accurately.
  • Collaborated with marketing department for the successful implementation of promotional campaigns.
  • Demonstrated exceptional communication skills while representing brands at various promotional venues.

Team Leader Manager

Tacos Y Mas
05.2024 - 04.2025
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.

Driver

Oasis Moving And Storage
05.2022 - 03.2024
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Followed all relevant traffic laws and safety regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Costumer Service Agent

SITEL Worldwide
01.2020 - 06.2022
  • Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings Number%.
  • Provided exceptional customer service, resulting in increased client retention rates.
  • Increased sales revenue with exceptional customer service and upselling techniques.

Overview

6
6
years of professional experience
7
7

Costumer Service

1
1
Certificate

Education

Hillcrest High School
Dallas, TX
05.2008

Skills

  • Customer service
  • Effective communicator
  • Exceptional communication
  • Customer engagement

Languages

Spanish
Full Professional
English
Professional Working
Italian
Elementary

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

On-SiteRemote

Timeline

Brand Ambassador

Lucky Marketing And Promotions
05.2024 - Current

Team Leader Manager

Tacos Y Mas
05.2024 - 04.2025

Driver

Oasis Moving And Storage
05.2022 - 03.2024

Costumer Service Agent

SITEL Worldwide
01.2020 - 06.2022

Hillcrest High School

Certification

Food handler, Alcohol card handler