Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Gonzalez

Summary

Professional hospitality leader prepared for managing front-of-house operations. Expertise in optimizing guest experiences and operational efficiency. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in customer service and staff management. Performs well under pressure and thrives in fast paced high-volume environments.

Overview

8
8
years of professional experience

Work History

Front Of House Manager

Shooters Waterfront
08.2023 - 08.2024
  • Lead by example by following Shooter's standards of service, policies, and practices; inspire and motivate the team to do their best
  • Coaching, teaching, training, recognizing, and managing all aspects of performance and development for the assigned work group departments
  • Directly responsible for cash accounting and balancing at the end of each shift
  • Coordinate communication between front-of-the-house and back-of-the-house staff based on kitchen ticket times and walk-in customers without reservations
  • Prepare shift schedules
  • Approving data for processing payroll for staff
  • Recruiting, interviewing, and selecting candidates
  • Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
  • Reduced wait times during peak hours, orchestrating more effective seating strategy that maximized dining room flow and guest experience.

Front Of House Manager

Bokamper's Sports Bar & Grill
09.2016 - 08.2023
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Resolved guests complaints while maintaining positive customer environment.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
  • Oversaw daily front-of-house operations, ensuring seamless guest experiences and service quality.
  • Performed cash handling activities and secured nightly bank deposits.

Trainer/Server

Bokamper's Sports Bar & Grill
09.2016 - 05.2021
  • Trained new servers on guest service expectations, safety procedures, food handling & restaurant protocols
  • Work with individual servers to improve performance & sales
  • Resolved customer complaints and issues promptly

Education

Associates degree - Hospitality

Palm Beach State College
Boca Raton, FL
01.2018

Skills

  • Bilingual
  • Certification for food & alcohol
  • Staff management
  • Training and mentoring
  • Conflict resolution
  • Training and coaching
  • POS system operations
  • Restaurant operations
  • Health and safety regulations
  • Employee scheduling
  • Wine pairing
  • Customer feedback analysis

Timeline

Front Of House Manager

Shooters Waterfront
08.2023 - 08.2024

Front Of House Manager

Bokamper's Sports Bar & Grill
09.2016 - 08.2023

Trainer/Server

Bokamper's Sports Bar & Grill
09.2016 - 05.2021

Associates degree - Hospitality

Palm Beach State College

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