BRANDON GONZALEZ
Atlanta,GA
Summary
To be a thorough team contributor with versatile skills in adaptability, problem-solving, and team collaboration.
Overview
12
12
years of professional experience
Work History
Remote - Client Experience Associate
AnywhereWorks
06.2025 - Current
- Connected callers with appropriate professionals, departments, or business maintaining a calm and professional demeanor
- Handled a high volume of inbound calls per shift and responded to inquiries and requests from prospective customers.
- Handled customer escalations professionally, upholding a positive team reputation and maintaining satisfaction.
- Specialized in handling legal calls including: intake, setting appointments, and documenting initial case information while verifying for accuracy.
Sterility Associates Lab Technician
WuXi AppTec Inc
01.2023 - 02.2025
- Performed sterility testing while following Standard Operating Procedure (SOP) in a cleanroom environment.
- Reviewed all test samples as received from client for accuracy and confirmed against the test procedures to be performed.
- Performed QA/QC tasks including disinfecting and cleaning all work areas within the cleanroom.
- Disposed of biohazard materials in accordance with applicable laws and standards.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
Lab Technician, Team Lead
LifeSouth Community Blood Centers
11.2019 - 01.2023
- Centrifuged units of blood into various components for further processing.
- Set up, maintained, calibrated, cleaned and tested the sterility of medical laboratory equipment.
- Processed blood and other fluid samples for further analysis by other medical professionals.
- Disposed of biohazard materials in accordance with applicable laws and standards.
- Trained new associates in laboratory procedures and standards.
Legal Secretary
Moxley and Associates, LLC
04.2014 - 09.2019
- Prepared, redacted, and processed summons, complaints, appeals, and motions.
- Filed pleadings with court clerk using established processes.
- Called upon witnesses to testify at hearings.
- Mailed, faxed or arranged delivery of legal correspondence to clients, witnesses and court officials.
- Made photocopies of correspondence, documents and other printed matter.
- Received and placed telephone calls.
- Assisted attorneys in collecting information such as employment, medical and other records.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Ooltewah High School
Ooltewah, TN05-2010
Skills
- Employee Evaluation
- Employee Training
- Task Delegation
- Workflow Management
- Records Management
- Aseptic Technique
- Sterile Environment Experience
- Medical Equipment
- Legal Document Preparation
- Document Filing
Timeline
Remote - Client Experience Associate
AnywhereWorks
06.2025 - Current
Sterility Associates Lab Technician
WuXi AppTec Inc
01.2023 - 02.2025
Lab Technician, Team Lead
LifeSouth Community Blood Centers
11.2019 - 01.2023
Legal Secretary
Moxley and Associates, LLC
04.2014 - 09.2019
High School Diploma -
Ooltewah High School