Brandon Goodner
Jacksonville,US
Summary
Expert in fraud detection and risk assessment with extensive experience at Citibank, focusing on safeguarding clients and minimizing financial loss. Proven analytical skills and ability to collaborate effectively in team environments while maintaining clear communication with clients. Committed to upholding compliance standards and implementing best practices in investigations. Continuously seeks to enhance operational efficiency through innovative solutions.
Overview
5
5
years of professional experience
Work History
Fraud Detection Analyst-(Lending)
SoFi
Jacksonville, FL
11.2025 - Current
- Investigated transaction trends to identify potential fraud and implement mitigation strategies.
- Analyzed customer behavior using data analytics tools to uncover and address anomalies.
- Coordinated efforts with cross-functional teams to improve the effectiveness of fraud detection systems.
- Analyzed and verified flagged transactions through meticulous investigations to maintain operational integrity.
- Evaluated fraud patterns and created strategic reports for management to inform prevention initiatives.
- Analyzed and optimized existing case management workflows, significantly increasing efficiency in addressing high-priority incidents.
- Conducted thorough investigations into fraudulent activities, leading to significant reductions in fraud instances through pattern recognition.
Retail SARS- (Fraud Investigation)
Citi Bank
Jacksonville, US
01.2025 - 11.2025
- Conducted thorough monitoring of transactions to detect fraudulent activities and maintain compliance with FinCEN standards.
- Performed comprehensive identity verification and risk assessment to ensure compliance and mitigate potential threats.
- Prepared and delivered detailed SARs to regulatory authorities to bolster fraud prevention measures.
- Conducted analysis of fraud trends to enhance risk management strategies and safeguard assets.
- Engaged with various departments to promptly resolve potential fraud concerns and enhance operational integrity.
- Managed resolution of consumer complaints to foster positive customer experiences.
- Conducted detailed data analysis aimed at identifying fraudulent activities and abuse patterns.
- Conducted thorough investigations of chargebacks and payment disputes to ensure compliance with established protocols.
- Evaluated transaction data to identify and address potential fraudulent activities, enhancing security measures.
- Analyzed customer disputes to validate claims and facilitate prompt issue resolution.
- Created comprehensive training resources to enhance staff proficiency in fraud detection methods.
Dispute and Fraud Analyst - (DRT)
CitiBank
Jacksonville, US
04.2024 - 01.2025
- Evaluated and resolved fraud incidents, implementing strategies to strengthen security and reduce potential risks.
- Interpreted financial data to highlight trends that guided executive decision-making processes.
- Guided new analysts through best practices for effective fraud detection and thorough investigation techniques.
- Investigated transaction patterns to uncover fraudulent activities and implement effective risk mitigation measures.
- Documented and organized extensive fraud records for subsequent analytical review.
- Analyzed dispute cases and contributed to compliance strategy formulation for effective resolution.
- Facilitated resolution of client inquiries while providing effective banking solutions.
- Monitored adherence to regulations through consistent compliance evaluations.
Fraud Investigator
CitiBank
Jacksonville, US
10.2022 - 04.2024
- Developed and executed strategies aimed at reducing financial losses through effective fraud prevention.
- Conducted thorough reviews of customer accounts to ensure accuracy and prevent fraudulent behavior.
- Developed detailed reports to inform internal stakeholders and ensure compliance with regulatory standards.
- Facilitated interviews with customers to identify and document potential fraud incidents.
- Developed and delivered comprehensive training programs to equip new staff with essential fraud detection and investigative skills.
- Ensured accuracy in maintaining investigation records, detailing evidence gathered and techniques utilized to support case integrity.
- Investigated and resolved customer concerns regarding potential fraud to enhance trust and security.
- Developed and delivered comprehensive training sessions to enhance staff expertise in fraud investigation.
- Engaged with cross-functional teams to drive enhancements in operational efficiency.
- Collaborated with senior leadership team to assess and address risks associated with emerging fraud detection trends.
Shift Supervisor
Chick-Fil-A
Jacksonville, US
08.2020 - 04.2021
- Administered cash and deposit operations, reinforcing accuracy and accountability in financial transactions.
- Analyzed and adjusted inventory metrics to ensure seamless supply chain functionality.
- Investigated and rectified customer complaints, contributing to increased satisfaction and loyalty.
- Implemented goal-setting strategies and tracked progress to enhance team performance outcomes.
- Guided new employees through training sessions, promoting a culture of collaboration and support within the team.
- Directed team efforts during busy shifts to optimize operational efficiency and enhance customer experience.
- Implemented onboarding processes for new employees, focusing on company standards and effective customer service techniques.
- Monitored stock levels and executed supply orders to guarantee consistent inventory access.
- Investigated and resolved customer issues promptly, ensuring a positive experience and loyalty.
Education
High School Diploma -
Lone Star High School
Jacksonville, FL06.2021
Associate of Arts - Cyber Security
Southern New Hampshire University
Hooksett, NHSkills
- Structured Query Language (SQL)
- Artificial intelligence (AI)
- Pattern identification
- Critical analysis
- Risk analysis
- Written correspondence skills
- Crisis response planning
- Cyber forensics
- Cybersecurity measures
- Anti-money laundering (AML)
- Ethical standards enforcement
- Security awareness program
- Critical thinking skills
- Fraud mitigation techniques
- Guiding and coaching
- Personnel oversight
- customer relations
Timeline
Fraud Detection Analyst-(Lending)
SoFi
11.2025 - Current
Retail SARS- (Fraud Investigation)
Citi Bank
01.2025 - 11.2025
Dispute and Fraud Analyst - (DRT)
CitiBank
04.2024 - 01.2025
Fraud Investigator
CitiBank
10.2022 - 04.2024
Shift Supervisor
Chick-Fil-A
08.2020 - 04.2021
High School Diploma -
Lone Star High School
Associate of Arts - Cyber Security
Southern New Hampshire University