Brandon Gordon
Rocky Mount,VA
Overview
2
2
years of professional experience
1
1
Certification
Work History
Floater
Homestead Creamery
Burnt Chimney, VA
11.2023 - Current
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Reported any maintenance issues immediately to supervisor or manager.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Upheld high standards of productivity and quality in operations.
- Assisted patrons in making menu selections.
- Replenished inventory levels when necessary.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Resolved conflict according to company protocols.
- Greeted customers in a friendly manner upon entering the store.
- Unloaded trucks of incoming merchandise in an organized fashion.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Ensured that products are properly labeled before placing them on shelves.
- Assisted customers with orders and inquiries.
- Assembled and served meals according to specific guest requirements.
- Interacted pleasantly with guests to deliver quality customer service.
- Stocked shelves and cases with new or transferred items.
- Provided excellent customer service at all times.
- Performed store opening and closing procedures as directed by management team.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Organized stockroom shelves to maximize space efficiency.
Dietary Manager
Aramark
Rocky Mount, VA
04.2023 - 09.2023
- Trained new employees to perform duties.
- Employed training and motivational techniques to keep atmosphere constructive for employees.
- Maintained accurate inventory of all food items; ordered supplies as needed.
- Controlled food costs by adhering to purchasing specifications, product storage requirements and recipe standards.
- Reviewed orders from wait staff for accuracy before being sent out to customers.
- Implemented cost-saving measures while maintaining high quality standards.
- Trained new employees on proper cooking techniques, equipment use, recipe adherence.
- Inspected dining and serving areas for cleanliness and proper setup.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Scheduled shifts for kitchen personnel based on forecasted volume levels.
- Managed payroll records for all kitchen staff including hours worked, wages paid.
- Maintained cleanliness throughout entire work area including floors, walls, counters, shelves.
- Oversaw food preparation, production and presentation according to quality standards.
- Distributed food to service staff for prompt delivery to customers.
- Educated culinary staff on all current safety and food regulations to keep kitchen compliant.
- Planned menus and estimated food requirements according to budget restrictions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Disctrict Travel Manager
Wendys Restaurant
Westlake, VA
01.2022 - 02.2023
- Used change methodologies to increase sales and led projects for increased productivity.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Coached, developed and motivated team to achieve revenue goals.
- Collaborated with [Job title] to improve performance and grow sales.
- Maximized branch revenue by optimizing daily operations.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
Education
Associate of Science - Science
Virginia Western Community College
Roanoke, VA06.2018
Skills
- Discussion Facilitation
- Parent Communication
- Lesson Planning
- Activity Management
Certification
- Servsafe
Timeline
Floater
Homestead Creamery
11.2023 - Current
Dietary Manager
Aramark
04.2023 - 09.2023
Disctrict Travel Manager
Wendys Restaurant
01.2022 - 02.2023
Associate of Science - Science
Virginia Western Community College