Brandon Graham
St Louis,MO
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Operations Manager
Next Jen-eration LLC
08.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
Driver
FedEx
01.2016 - 07.2019
- Followed all relevant traffic laws and safety regulations.
- Customer service- interacted with customers in professional manner
- Vehicle maintenance- performed routine vehicle checks, reporting any maintenance issues and ensuring that the vehicle is clean and organized
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Package handling responsible for handing packages with care to prevent damage during transport.
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Inventory Management
- Staff Management
- Staff Training
- Management
- Operations Oversight
- Employee Motivation
- Staff Development
- Customer Relationship Management
- Continuous improvements
- Client Relations
- Regulatory Compliance
Timeline
Operations Manager
Next Jen-eration LLC
08.2019 - Current
Driver
FedEx
01.2016 - 07.2019
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